Jobs in Newcastle, United States

It's a great time to join AAA The Auto Club Group!

Job Type: Full time

Exempt/Non Exempt: Hourly

Position Description

Provide daily support to the Claim department by completing well-defined clerical tasks that require a general understanding of the Claims process, business context, and the Claims department organization and workflow.

Day-to-day routine tasks include:

• Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints
• Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication
• Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems
• Receive inbound and make outbound customer phone calls to resolve claims needs
• Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment
• Work requires detailed compliance to specific instructions, with supervisory oversight
• May be assigned tasks normally handled at a higher level as needed
• Assign claims to claim handlers following prescribed business rules
• Update claim systems with information related to assigned recovery tasks

Education: High School Diploma or equivalent

OR

One year of experience in processing, customer service, or business administration

Experience: Working with P.C. software applications

Knowledge of: Data processing techniques

Skills and Ability to: Organize and prioritize multiple tasks, Communicate effectively (oral and written), Use basic math skills, Use automated processing and computer systems, Maintain accurate files and records

• Insurance background preferred, but not required
• Good communication skills, both oral and written
• Strong customer service experience
• Experience with inbound calling within a professional setting
• Good computer/technical skills preferred
• Excel experience preferred, but not required

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. Eligible candidates should reside in the state of Michigan.

The Michigan Property Claim Support Processor will earn a competitive salary of $15.00 to $21.00 per hour with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match, Medical, Dental, Vision, PTO, Paid Holidays, Tuition Reimbursement

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.