lavori da Head Of Customer Service in località Emirati Arabi Uniti

Our client is a leading independent telecoms infrastructure provider, operating in high-growth markets across Africa and committed to expanding digital connectivity. Specialising in owning and managing telecom tower assets, the company partners with mobile network operators to enhance telecommunications access and infrastructure development across the continent.

Recruitment Summit: The selected candidate must be available to attend the Recruitment Summit in London on the 8th and 9th of May (exact venue to be confirmed).

The Performance Manager will play a key role in optimising operational and financial performance across the company’s DRC operations. The successful candidate will be responsible for tracking, analysing, and improving business processes, ensuring efficiency, compliance, and alignment with the company’s strategic objectives. The role requires a proactive, data-driven, and analytical approach to drive performance improvement across various business functions.

Key Responsibilities:

• Performance Monitoring & Analysis – Track and evaluate business metrics to identify improvement opportunities.
• KPI & Framework Development – Establish performance management frameworks, KPIs, and reporting mechanisms.
• Cross-Functional Collaboration – Work with finance, operations, and commercial teams to support data-driven decisions.
• Process Optimization – Conduct performance reviews and recommend operational efficiency improvements.
• Strategic Planning Support – Provide insights based on performance data and industry trends.
• Compliance & Risk Management – Ensure adherence to corporate policies and regulatory requirements.
• Business Growth & Sustainability – Identify risks and opportunities for long-term success.
• Continuous Improvement – Lead initiatives to implement best practices across the organization.
• Employee Development – Provide training programs to enhance workforce performance.
• Reporting & Insights – Prepare reports and presentations for senior management with strategic recommendations.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Economics, or related field (MBA preferred).
• 7-10 years’ experience in performance management, business operations, or related roles.
• Background in telecommunications, infrastructure, or technology sectors is highly desirable.
• Strong financial acumen with expertise in budgeting, forecasting, and financial analysis.
• Familiarity with KPIs, data analytics, and business intelligence tools.
• Experience in multinational and multicultural environments.
• Fluent in English; proficiency in French is a significant advantage.

Hard & Soft Skills

• Advanced analytical and problem-solving skills with strong business acumen.
• Leadership, stakeholder management, and interpersonal skills.
• Ability to drive organizational performance through data-driven decision-making.
• Strong understanding of financial analysis and business strategy.
• Effective communication and negotiation skills.
• Adaptability to fast-paced, high-growth environments.
• Proven ability to manage multiple priorities and execute strategic initiatives.
• High ethical standards and regulatory compliance awareness.
• Opportunity to contribute to bridging the digital divide in high-growth African markets.
• Access to professional development, leadership training, and a supportive, inclusive workplace.
• Commitment to fostering a diverse, high-performance culture where talent is recognized and rewarded.
• A dynamic role for a performance-driven leader to drive operational excellence and transform Africa’s telecoms sector.