Money Confidence Expert – Bank Customer Service

TSB Bank; Fraserburgh; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading UK bank, based in Fraserburgh, is seeking a Customer Service Consultant to enhance customer confidence through personalized support. The role involves interacting with clients face-to-face and digitally, ensuring they utilize the bank's services effectively. Ideal candidates will excel in customer service, understand client needs, and be adaptable in a collaborative environment. The position offers a full-time schedule, a competitive salary, and fantastic benefits including a generous pension and holidays.

Benefits

Cash allowance for benefits

Variable Pay Award based on performance

Comprehensive company pension

25 days holiday plus bank holidays

Private Healthcare

Qualifications

• Ability to provide exceptional customer service in person and digitally.
• Strong understanding of customer needs and goals.
• Proficiency in supporting customers with digital banking.

Responsibilities

• Build and deepen customer relationships through various channels.
• Respond to customer enquiries and proactively educate them.
• Help customers understand and navigate our banking products.

Skills

Exceptional customer service

Strong communication skills

Problem-solving

Team player

Digital proficiency

Job description

A leading UK bank, based in Fraserburgh, is seeking a Customer Service Consultant to enhance customer confidence through personalized support. The role involves interacting with clients face-to-face and digitally, ensuring they utilize the bank's services effectively. Ideal candidates will excel in customer service, understand client needs, and be adaptable in a collaborative environment. The position offers a full-time schedule, a competitive salary, and fantastic benefits including a generous pension and holidays.