Desktop Support jobs in Singapore

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.

Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.

We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented and experienced IT professional to complement our industry leading Digital Team as an IT Systems Administrator. Reporting to the IT Manager you will form an integral part of the IT Support Team providing a first-class service to our business ensuring the customers needs are met in a timely manner.

The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st/2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally, there will be opportunities to be involved in the technical delivery of projects which require a strong emphasis on security and resilience, showing a positive attitude and demonstrating initiative.

If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you!

Main Responsibilities

1. Provide desktop support and software configuration
2. Provide telephony system support
3. Liaise with people (both internal & 3rd party support providers) to facilitate the various support processes
4. Local administration of LAN including DHCP / DNS / Firewall
5. Deploy, install and configure Windows 11 clients to a standard specification
6. Administer On premise AD and Entra ID
7. Microsoft Navision administration
8. Microsoft Azure administration
9. Office 365 administration
10. Document IT processes and procedures
11. Support project work which includes analysis, design, specification documentation, testing and implementation
12. Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers
13. Maintain good housekeeping
14. Carry out any reasonable request given by appropriate persons
15. Contribute to the company's commitment to continuous improvement by forwarding your suggestions to appropriate person

What experience and skills are we looking for?

Desirable

1. Foundation professional training/qualifications:
2. MS MCPs / Azure fundamentals
3. ITIL Foundation v3/v4
4. CompTIA A+ /IT Fundamentals
5. MS MCPs / MTAs
6. Fortigate firewalls
7. Knowledge of MS Dynamics365 (Field Service/Business Central)
8. Knowledge of MS Navision

1. Minimum 2 years experience supporting:
2. Microsoft suite of products:
3. Windows Desktops (win10 & 11)
4. Windows server (2016, 2019 & 2022)
5. Microsoft 365 suite: O365 inc. Teams, OneDrive
6. Microsoft Azure administration
7. Good knowledge of phone system administration
8. Good understanding of networking including subnets, routing & diagnostics
9. Good documentation skills
10. Good analytical and troubleshooting skills

Qualifications

1. Hold 5 GCSE's including Maths & English at grades A* - C or equivalent

Key Competencies

1. Ability to develop and sustain a professional relationship with the various departments in the business
2. Well-honed negotiation and communication skills with a flexible approach
3. Strong interpersonal skills capable of building, developing, and maintaining a positive working environment