Desktop Support Engineer

LA International; Leiston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT consultancy in Leiston is seeking a Desktop Support Engineer for a six-month contract. This full-time role involves troubleshooting hardware and software issues, managing incident queues, and assisting users with technical queries. Candidates must have active SC clearance. The position requires effective communication skills and technical proficiency in Windows environments.

Qualifications

• Active SC clearance required.
• Experience in troubleshooting various hardware and software issues.
• Ability to document incidents and manage tickets effectively.

Responsibilities

• Troubleshoot and resolve issues related to networks, software, and hardware.
• Provide Tech-Bar support for user queries.
• Manage incident queues and handle customer communication.
• Build and deploy workstations with approved images.

Skills

Troubleshooting

Network support

Customer service

Technical documentation

Active Directory

Job description

Our client is looking for a Desktop Support Engineer to join their team on a six month initial contract, working full time onsite in Leiston. This role would be working via an umbrella company and require a candidate with active SC clearance.

Responsibilities

• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
• Managing incident queues
• Handling calls with Customers, VIP user management
• Vendor management
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
• Management of Win-10 devices (MMD - Microsoft Managed Devices)
• Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
• Antivirus Management (Defender/McAfee)
• Device movement from one desk to another as per requirement/project requirement.
• Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
• Help creating any technical project documentation, reporting and manuals
• Building & deploying workstations (Laptops/Desktops) with the standard approved image
• Providing Tech-Bar support for users queries/technical resolution.
• Hardware Asset and CDM Management
• IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.
• Managing the IT kit retirement and moving the device to disposal area.
• Printers - providing primary support including replacing consumables.
• Active Directory group management, account unlocks and password resets

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.