IT Apprentice

QA Apprenticeships; Wakefield; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading training provider in Wakefield, England is seeking a proactive IT Assistant to provide hands-on IT technical support and manage digital assets. The ideal candidate will have experience in IT support, strong administrative skills, and proficiency with Microsoft 365. Responsibilities include troubleshooting technical issues, managing user accounts, and maintaining IT systems. This role offers hybrid working and a supportive environment for growth.

Benefits

25 days annual leave

Funded training and certifications

Free onsite parking

Birthday leave

Qualifications

• Experience providing IT or technical support.
• Proficiency with Microsoft 365 or Google Workspace.
• Ability to learn new digital or cloud-based platforms.

Responsibilities

• Set up and configure desktops, laptops, and printers.
• Diagnose and resolve hardware and software faults.
• Administer user profiles and permissions on digital platforms.

Skills

IT support experience

Administrative skills

Microsoft 365 proficiency

Communication skills

Problem-solving skills

Education

3 GCSEs at grades 4 (A-C)

GCSE Maths and English at grades 3 (D or above)

Tools

SharePoint

Dropbox

Job description

Employer description

UYR Ltd is a UK-based creative agency specialising in design print and multi-site marketing solutions. Founded in 1998 they offer end-to-end services including graphic design large-format printing POS materials warehousing and national distributionparticularly for retail hospitality and education sectors. With a strong focus on sustainability and quality UYR supports brands in delivering consistent high-impact marketing across multiple locations.

Overview

We are seeking a proactive and versatile IT Assistant to provide both hands-on IT technical support and digital administration across our online platforms. This hybrid role is ideal for someone who enjoys troubleshooting technical issues while also managing digital data user accounts and online assets. You will play an important part in ensuring the smooth day-to-day running of IT systems and the accuracy of digital records across the organisation.

Responsibilities

• Set up and configure desktops laptops printers and other hardware
• Diagnose and resolve hardware and software faults
• Install update and maintain software applications
• Provide first-line IT support to staff resolving queries in a timely manner
• Maintain and support local network connectivity (LAN / Wi-Fi) and assist with VPN or remote access setup
• Log monitor and manage IT support tickets escalating complex issues where appropriate
• Assist with asset management maintenance schedules and equipment tracking
• Manage digital and artwork asset libraries across multiple online platforms
• Maintain accurate records data and pricing information across systems
• Administer user profiles and permissions on digital platforms
• Respond to online platform support queries and ensure issues are resolved promptly
• Prepare and maintain reports data exports and related documentation
• Support digital workflows and assist with improvements to online processes

Required skills

• Previous experience providing IT or technical support
• Strong administrative and data management skills
• Proficiency with Microsoft 365 or Google Workspace
• Ability to manage and learn new digital or cloud-based platforms
• Excellent communication organisational and problem-solving skills
• Attention to detail and the ability to work independently
• Technically confident with a methodical approach to problem-solving
• Reliable adaptable and willing to learn new systems
• Able to manage multiple priorities effectively
• Strong attention to accuracy and detail
• Professional approachable and team-oriented

Additionally the following experience would be beneficial

• Relevant IT or digital administration qualification (e.g. CompTIA A Level 3 ICT Support Digital Support Technician or equivalent)
• Experience using asset or content management systems (e.g. SharePoint Dropbox or other DAM / CRM tools)
• Basic understanding of networking or remote access systems
• Previous experience in a hybrid IT and administrative role

Entry requirements

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours

37.5 hours per week.

Benefits

• 25 days annual leave plus bank holidays (often pro-rata for part-time roles)
• Funded training and certifications available
• Free onsite parking
• Birthday leave (extra day off on or around employees birthday)

Future prospects

90% of QA apprentices secure permanent employment after completing : this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Key Skills

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