Technical Analyst

The West Brom; West Bromwich; Hybrid; GBP 39,000; Full time

Job summary

A financial services organization based in West Bromwich is seeking an experienced Technical Analyst to join their Desktop Support Team. This role offers a hybrid working model and a competitive salary of around £39,000 per annum. Responsibilities include troubleshooting support, project work on Microsoft technologies, and IT security tasks. The successful candidate will have strong technical skills and excellent communication abilities, along with a chance to grow within a supportive work environment.

Benefits

Generous annual leave starting at 25 days + 8 bank holidays

Pension scheme enhancement

Discounts for various events

Performance-related pay

Corporate health plan

Discounted travel

Life assurance at 4x salary

Qualifications

• Experience in 2nd Line / 3rd Line Technical Support roles.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer focus.

Responsibilities

• Troubleshooting support across all user endpoints.
• Project work including M365 Migration and application upgrades.
• IT security work including patch updates.

Skills

2nd Line / 3rd Line Technical Support experience

Windows and iOS Operating systems knowledge

Microsoft technology and infrastructure platforms

Active Directory and Group Policy experience

Troubleshooting and fault-finding skills

Excellent communication skills

Understanding of network environments

ITIL knowledge

Job description

Job Description

Technical Analyst

Salary : c. £39,000 per annum

Hours : Full time - 35 hours

Contract : Permanent

Location : Hybrid Working (Head Office, West Bromwich)

We are currently looking for an experienced Technical Analyst to join our Desktop Support Team here at the West Brom. We are a vibrant team who are at the core of the support function, you’ll work with every sector of the Society in a varied and challenging capacity.

There are three key elements to the role that cover :

• BAU troubleshooting support across all user endpoints. This also includes telephony, printing devices, mobile devices as well as core Windows queries / incidents.
• Project work across a range of varied functions, such as M365 Migration, application upgrades and device refreshes.
• IT Security focused work including patch updates and general vulnerability management

The Key Responsibilities Are :

• Windows 10 / 11 build automation and image management.
• Endpoint device set-up and configuration.
• Hardware and software product lifecycle management.
• Upgrades of software and systems as required.
• Support of Telephony system and associated components (Mitel, Redbox, and Right Fax)
• Software and Hardware Asset Management.
• Resolution of assigned calls made through the Service desk.
• Assist in the recovery of the Societies systems during Business Continuity testing and in the event of a Disaster itself.
• Provide out of hours support for the Desktop Support Team as per rota.
• Ensuring Security procedures and processes are fully followed and advise on IT security related issues.
• Liaise with 3rd party service providers to resolve problems within agreed timescales.
• Vulnerability Management to identify and fix Security vulnerabilities.
• MDM solution administration.
• Support the Society branch network across 34 locations and our head office functions.
• Support equipment and testing of disaster recovery sites.

The skills and experienced required are :

• Previous Experience in a 2nd Line / 3rd Line Technical Support role
• Understanding of licensing and compliance.
• Detailed knowledge of Windows and iOS Operating systems.
• Knowledge of Microsoft technology and infrastructure platforms including Windows operating systems , M365, Entra and Intune.
• Experience of Windows based administration tools such as Active Directory and Group Policy.
• Strong troubleshooting, analytical and fault-finding skills
• Able to automate system management tasks.
• Excellent communication and interpersonal skills.
• A strong customer focus.
• Ability to produce clear and detailed technical documentation.
• Knowledge of network environments and concepts such as TCP / IP, DHCP, DNS.
• Understanding of ITIL, including incident management, change management and configuration management.
• Vulnerability Management.

Please view the attached Job Profile for more details on the Key Responsibilities and Skill and Experience required.

What’s in it for you?

We wholeheartedly believe that our people are our greatest asset that’s why, in addition to your salary, you'll be rewarded with a wide range of other benefits :

• Generous annual leave starting at 25 days + 8 bank holidays
• Pension scheme where we will augment your contribution by 0.6% (up to 10.6%)
• Discounts for a wide variety of days out and events
• Performance related pay
• Corporate health plan with the option to include family members
• Discounted travel
• Life assurance at 4 x salary

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

Do it today and click apply!

Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible