Desktop Support Engineer

Onyx-Conseil; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology consultancy in the United Kingdom is looking for a Desktop Support Engineer for a six-month contract in Leiston. The role involves troubleshooting various IT issues, managing incident queues, and providing technical support to users. Candidates must hold active SC clearance. This position requires onsite work and involves managing Microsoft Managed Devices within a dynamic team environment.

Qualifications

• Candidates must have active SC clearance.
• Experience in desktop support and troubleshooting in a WIN-10 environment is essential.
• Ability to manage multiple incidents simultaneously.

Responsibilities

• Troubleshoot and resolve issues with networks, applications, and hardware.
• Manage incident queues and handle calls with customers.
• Monitor communication channels for incoming incidents.
• Provide Tech-Bar support for users' queries.

Skills

Technical troubleshooting

Active Directory management

Customer service skills

Device management

Network troubleshooting

Job description

Our client is looking for a Desktop Support Engineer to join their team on a six month initial contract, working full time onsite in Leiston. This role would be working via an umbrella company and require a candidate with active SC clearance.

Responsibilities

• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
• Managing incident queues
• Handling calls with Customers, VIP user management
• Vendor management
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
• Management of Win-10 devices (MMD - Microsoft Managed Devices)
• Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
• Antivirus Management (Defender/McAfee)
• Device movement from one desk to another as per requirement/project requirement.
• Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
• Help creating any technical project documentation, reporting and manuals
• Building & deploying workstations (Laptops/Desktops) with the standard approved image
• Providing Tech-Bar support for users queries/technical resolution.
• Hardware Asset and CDM Management
• IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.
• Managing the IT kit retirement and moving the device to disposal area.
• Printers - providing primary support including replacing consumables.
• Active Directory group management, account unlocks and password resets

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.