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Desktop Support Specialist - 9 Month Fixed Term Contract

We are Grant Thornton

Grant Thornton Ireland is rapidly approaching 2,600 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they’re located.

At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future.

The Opportunity

This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast-moving team. The position is within the IT Service Desk as a Desktop Support Specialist in our Belfast office for a nine month contract. If you are looking to get exposure in a large organization, have a valued opinion, and work within a supportive team, then this role is for you.

The role:

• Providing 1st / 2nd level Helpdesk Support both onsite / remotely
• Monitor Service Desk Queue
• Installation, Configuration and Support of PCs, running Windows 10 & 11
• Troubleshooting both hardware / software / network connectivity issues on PCs/Printers
• Management of Assets
• Determine proper escalation path for non-resolved issues
• Participate in and contribute to a dynamic IT team

Skills & Attributes:

• Minimum of 2 years’ experience in deskside support in a corporate IT environment
• Degree / Technical certification in IT or related field
• Strong knowledge of Windows 10 & 11 / Office 365 / MS Teams
• PC / Laptop hardware configuration and troubleshooting
• Mobile Devices / Mobile OS
• AD / TCP/IP Network knowledge
• The ability to work on your own initiative and be a self-starter
• Proven planning and organisational skills
• Exceptional problem solving and troubleshooting skills
• The willingness and ability to work co-operatively with others as part of a team
• Frequent travel to our regional offices for onsite visits
• Good interpersonal and communication skills