Desktop Support jobs in United States

Infrastructure Analyst (On‑Site, Full‑Time)

Springvale, Belfast, Ireland

12‑Month Contract with Potential Extension

£22 to £26 per hour (Inside IR35)

5 days on‑site, 37.5 hours per week

A leading manufacturing sector client is seeking an IT Analyst to join their dynamic, business‑facing IT team. This is a hands‑on role supporting both manufacturing and office environments, focused on delivering efficient IT services, maintaining critical infrastructure, and driving proactive improvements. This varied position involves a mix of desktop support, server management, and network maintenance, making it ideal for IT professionals who thrive in fast‑paced, technically challenging environments.

• Conduct updates, upgrades, and maintenance for both hardware and software systems to improve network efficiency, cost‑effectiveness, and security.
• Address high‑priority issues and escalations from internal business partners.
• Troubleshoot and resolve PC, server, networking, and cabling issues.
• Ensure IT services remain compliant with IT Security, SOX, and internal controls.
• Support the integration of IT hardware, including factory torque tooling systems like the Pinpoint system.
• Provide on‑site IT support, including system and infrastructure management.
• Serve as a bridge between internal IT teams and business partners, working directly with facility staff to resolve technical issues.
• Provide 24/7 support for critical systems, including Windows PCs and networked hardware.
• Conduct proactive project work to enhance IT capabilities within the facility.
• Use the Pinpoint system for factory torque tooling integration, including cabling and networking.
• Maintain clear records of tasks and follow‑up actions.

• Fluency in English.
• IT‑related degree or extensive ITSM / ITIL experience.
• Basic Microsoft 365 skills.
• Strong interpersonal skills for managing priorities, issues, and influencing others.
• Excellent communication and change management skills.
• Prior experience managing and resolving issues across multiple business units.
• Project management experience.

• Knowledge of computer hardware, network support, software interfacing, and desktop support.
• Understanding of server infrastructure, telecommunications, and database management systems.
• Familiarity with hands‑on IT support in manufacturing environments.
• Strong analytical skills.

To apply, please upload a copy of your CV or send your CV directly to khushboo. Pandey @ randstad. Co. uk .

Randstad Technologies is acting as an Employment Business in relation to this vacancy.