Pathology IT Systems Support Officer

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A large NHS trust in the West Midlands is seeking a Pathology IT Systems Support Officer to provide essential technical support for pathology IT systems. The role includes first-line helpdesk support, system monitoring, and troubleshooting complex issues. Strong communication and analytical skills are key for success in this dynamic environment. The Trust is committed to diversity and flexible working arrangements.

Qualifications

• Experience in providing technical support for IT systems.
• Ability to troubleshoot complex IT issues.
• Strong communication and analytical skills.

Responsibilities

• Lead desktop and technical support within Pathology IT.
• Provide systems support for the Pathology laboratory system.
• Maintain general housekeeping and manage user accounts.

Skills

Technical support

Analytical skills

Communication skills

Problem-solving

Tools

Clinisys WinPath Enterprise

SampleNet

Path Manager

ICE Order Comms

Job description

The Pathology IT Systems Support Officer provides essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder supports the day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.

This role involves first-line helpdesk support, system monitoring, user account management, and troubleshooting of complex IT issues. The officer will also assist with system upgrades, data integrity checks, and reporting, while liaising with internal teams and external suppliers to ensure seamless service delivery. Strong communication, analytical skills, and a proactive approach to problem-solving are essential for success in this dynamic and evolving environment.

Main duties

• Lead desktop and technical support within Pathology IT.
• Provide systems support for the Pathology laboratory system, investigate IT system malfunctions, integration support, and offer small systems advice and policies.
• Maintain general housekeeping and manage system user accounts & passwords.
• Maintain the Pathology laboratory system and daily operation of the Pathology IT systems within the Trust, including external links to other organisations.
• Assist the Path IT systems engineer and managers with the ongoing development and support of Pathology and associated computer systems notably Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.
• Serve as a point of contact for matters relating to Pathology IT including fault finding, system configuration, activity and information reporting.
• Provide first line helpdesk support to the users of the Pathology systems, including maintenance of the pathology customer relationship management application.

About the Trust

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We are passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.