Delivery Manager jobs in United States

Senior Service Operations Manager - IT / Datacentre Managed Services

London – 3 days office, 2 home.

£80k‑£90k + benefits

Financial customers, global operations, staff manager, service delivery, technology, networking, managed services, IP, datacentre, voice, data, infrastructure.

Our client, a leading Global Managed Services company, is looking to hire a Service Operations Manager with experience managing Managed Services within Financial accounts. The role is accountable for 40+ staff and multi‑million‑pound Managed Services contracts.

• Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
• Understand the unique operational needs and challenges of each account and develop customised operational strategies.
• Foster deep relationships with key customer stakeholders.
• Meet and exceed financial / margin expectation deliverables at account and project level.
• Identify opportunities for process improvement and efficiency enhancement.
• Analyse existing processes and workflows to identify areas for optimisation.
• Manage and allocate resources efficiently, including budgeting and resource planning.
• Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
• Recruit, train, and manage a high‑performing operational team focused on strategic account sales.
• Set clear KPI’s and performance expectations for the team.
• Provide coaching, guidance, and support to help team members achieve their goals.
• Collaborate with cross‑functional teams (e.g. operations – key accounts / tech accounts and sales) to align strategies and resources.
• Develop and maintain quality management systems working with the Global Head of Operations, the Operations Director – Strategic Accounts Tech and Operations Director – key accounts.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Implement and maintain safety protocols to create a secure working environment.
• Manage relationships with suppliers and vendors to optimise costs and improve service quality.
• Negotiate contracts and agreements to secure favourable terms.
• Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
• Provide guidance and support to team members, ensuring they meet their individual and team targets.
• Ensure accurate reporting.
• Communicate client feedback and insights to relevant teams for continuous improvement.
• Establish key metrics to measure the progress and impact of operational strategic accounts.
• Provide operational support for Managed Service / Day 2 related activities within the Strategic Tech and Key and Transactional accounts.

• Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
• Key relationships with strategic account “finance” customers.
• Strong analytical and problem‑solving skills, with the ability to think strategically and provide practical solutions.
• Excellent leadership and people management abilities, with the capacity to influence and inspire cross‑functional teams of 40 people plus.
• Exceptional communication and presentation skills, both written and verbal.
• Strong business acumen and a deep understanding of organisational dynamics.
• Ability to work in a fast‑paced, dynamic environment and manage multiple priorities effectively.
• Understanding and experience of the Managed Services industry.

Apply now for full details.