Senior Operations Delivery Manager - Managed Services

MECS Communications Limited; City of Westminster; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A leading Global Managed Services company is seeking a Senior Service Operations Manager experienced in managing financial clients. The ideal candidate will oversee operational strategies, manage a team of over 40, and ensure delivery within service contracts. Responsibilities include relationship management, resource allocation, and ensuring compliance with industry standards. This role requires strong leadership, analytical skills, and a deep understanding of Managed Services. The position offers a salary range of £80k‑£90k with benefits.

Qualifications

• Proven experience in global operational leadership and delivery within tech infrastructure projects.
• Strong analytical and problem-solving skills, able to provide practical solutions.
• Exceptional communication and presentation skills, both written and verbal.

Responsibilities

• Develop and implement overall operational strategy.
• Foster deep relationships with key customer stakeholders.
• Manage and allocate resources efficiently, including budgeting.
• Oversee inventory and supply chain management.
• Provide coaching and support to team members.

Skills

Global operational leadership

Analytical skills

Leadership abilities

Communication skills

Problem-solving skills

Understanding of Managed Services

Interpersonal skills

Job description

Job Title

Senior Service Operations Manager - IT / Datacentre Managed Services

Location

London – 3 days office, 2 home.

Salary

£80k‑£90k + benefits

Environment

Financial customers, global operations, staff manager, service delivery, technology, networking, managed services, IP, datacentre, voice, data, infrastructure.

Overview

Our client, a leading Global Managed Services company, is looking to hire a Service Operations Manager with experience managing Managed Services within Financial accounts. The role is accountable for 40+ staff and multi‑million‑pound Managed Services contracts.

Responsibilities and Duties

• Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
• Understand the unique operational needs and challenges of each account and develop customised operational strategies.
• Foster deep relationships with key customer stakeholders.
• Meet and exceed financial / margin expectation deliverables at account and project level.
• Identify opportunities for process improvement and efficiency enhancement.
• Analyse existing processes and workflows to identify areas for optimisation.
• Manage and allocate resources efficiently, including budgeting and resource planning.
• Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
• Recruit, train, and manage a high‑performing operational team focused on strategic account sales.
• Set clear KPI’s and performance expectations for the team.
• Provide coaching, guidance, and support to help team members achieve their goals.
• Collaborate with cross‑functional teams (e.g. operations – key accounts / tech accounts and sales) to align strategies and resources.
• Develop and maintain quality management systems working with the Global Head of Operations, the Operations Director – Strategic Accounts Tech and Operations Director – key accounts.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Implement and maintain safety protocols to create a secure working environment.
• Manage relationships with suppliers and vendors to optimise costs and improve service quality.
• Negotiate contracts and agreements to secure favourable terms.
• Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
• Provide guidance and support to team members, ensuring they meet their individual and team targets.
• Ensure accurate reporting.
• Communicate client feedback and insights to relevant teams for continuous improvement.
• Establish key metrics to measure the progress and impact of operational strategic accounts.
• Provide operational support for Managed Service / Day 2 related activities within the Strategic Tech and Key and Transactional accounts.

Required Experience

• Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
• Key relationships with strategic account “finance” customers.
• Strong analytical and problem‑solving skills, with the ability to think strategically and provide practical solutions.
• Excellent leadership and people management abilities, with the capacity to influence and inspire cross‑functional teams of 40 people plus.
• Exceptional communication and presentation skills, both written and verbal.
• Strong business acumen and a deep understanding of organisational dynamics.
• Ability to work in a fast‑paced, dynamic environment and manage multiple priorities effectively.
• Understanding and experience of the Managed Services industry.

How to Apply

Apply now for full details.