ICT Service Delivery Manager

Watmos Community Homes; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A community-focused organization in Greater London is seeking a dedicated Service Delivery Manager to oversee the delivery of IT services. This role involves managing the IT Service Desk team, ensuring efficient operations, and taking ownership of the IT budget. Ideal candidates will have strong leadership skills and technical expertise in Microsoft 365, Azure, and SharePoint. This position offers the opportunity to impact residents' lives positively.

Qualifications

• Proven experience in IT service delivery or operations management.
• Strong leadership and technical expertise in key technologies.
• Ability to stay up-to-date with emerging technologies.

Responsibilities

• Oversee the delivery of IT services across the organisation.
• Manage the IT Service Desk team ensuring excellence in operations.
• Take ownership of the IT budget.

Skills

IT service delivery

Operations management

Leadership

Technical expertise in infrastructure

Networking

Microsoft 365

Azure

SharePoint

Job description

Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.

We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, and customer-focused delivery of IT services across the organisation. You will manage the IT Service Desk team, ensuring smooth daily operations and a culture of excellence. The ideal candidate will have proven experience in IT service delivery or operations management, with strong leadership and technical expertise in infrastructure, networking, and applications, particularly in Microsoft 365, Azure, and SharePoint. Staying up-to-date with emerging technologies is key to addressing operational challenges.

Job Purpose

• Ensuring the efficient, reliable, and customer-focused delivery of IT services across the organisation.
• Managing the IT Service Desk team (1st3rd line engineers), overseeing day-to-day operations, and taking ownership of the IT budget.

This...