Delivery Manager

WINGSTOP UK; Greater London; On-site; GBP 60,000; Full time

Job summary

A leading food service company in London seeks a Delivery Network Manager to build and scale their delivery network. You will manage delivery performance metrics, develop operational standards, and lead collaboration across departments. The ideal candidate has proven experience in last-mile delivery and is data-driven, with strong project management skills. This role offers a salary up to £60k, benefits including enhanced leave and a generous bonus scheme, and a supportive, inclusive work culture.

Benefits

Generous annual bonus scheme

Enhanced holiday allowance

Private healthcare

Career development opportunities

Flexible work culture

Qualifications

• Proven experience in last-mile delivery, logistics, or operations.
• Comfortable in fast-paced, high-growth environments.
• Ability to turn data insights into operational action.

Responsibilities

• Build and scale Wingstop's delivery network.
• Own delivery performance metrics.
• Drive cost efficiency in delivery channels.

Skills

Last-mile delivery experience

Strong understanding of delivery KPIs

Excellent project management

Data-driven mindset

Strong communication

Tools

Delivery/dispatching software

Job description

Job Title: Delivery Network Manager

Salary Banding: up to 60k per annum (DOE) + Benefits + Bonus & LTIP Programme

Contract Type: Permanent & Full Time.

Location: London.

Be Part of Something Big.

Join the Wingstop Team!

At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team.

We have been recognised for our commitment to excellence earning accolades such as (Sunday Times Best Places to Work 2024 & 2025, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025). But our mission remains simple: BRING THE FLAVOUR.

Key Responsibilities

• Build and scale Wingstop’s owned delivery network across the UK.
• Own delivery performance—speed, accuracy, availability, and customer satisfaction.
• Develop delivery SOPs, playbooks, and operational standards for all restaurants.
• Drive cost efficiency and margin improvement across all delivery channels.
• Lead delivery pilots, network rollouts, and continuous optimisation projects.
• Manage relationships with courier partners, fleet providers, and delivery tech platforms.
• Analyse delivery data to spot problems, unlock opportunities, and drive improvements.
• Collaborate cross‑functionally with Operations, Tech, Marketing, and Supply Chain.
• Ensure delivery processes meet all safety, compliance, and brand standards.

Essential Requirements

• Proven experience in last‑mile delivery, logistics, fleet, or on‑demand operations.
• Strong understanding of delivery KPIs, dispatching, and courier operations.
• Data‑driven mindset with the ability to turn insights into real operational action.
• Excellent project management—able to run pilots, scale solutions, and manage complexity.
• Strong communicator who can influence both internal teams and external partners.
• Comfortable in fast‑paced, high‑growth environments.
• Not afraid to roll up your sleeves, be on‑site and learn first‑hand how delivery impacts day‑to‑day operations.
• A builder who can create processes, standards, and systems from scratch.

Desirable Requirements

• Experience launching or managing an owned delivery fleet or hybrid network.
• Familiarity with delivery/dispatching software and courier management tools.
• Experience working with aggregators, POS integrations, or restaurant tech.
• Understanding of multi‑site restaurant operations.
• Experience in a scale‑up, on‑demand, mobility, or logistics environment.

Benefits

• Generous annual bonus scheme with potential for higher earnings based on business performance.
• LTIP Programme based on business performance.
• Enhanced holiday allowance: 25 days of annual leave plus bank holidays.
• Enhanced employer pension contributions: 5% employer contributions.
• Private healthcare, including Vitality at Work perks.
• Family support: enhanced maternity and paternity leave for growing families.
• Enhanced sickness benefit: two weeks full pay, 12 month rolling.
• EV salary sacrifice scheme available after 3 months of service.
• Mileage: 0.45p unlimited.
• Welcome pack: start your journey with a Wingstop welcome pack.
• Discount platforms: access a wide range of retail, dining, and wellness deals.
• Flexible pay options: use Wagestream for on‑demand access to earned wages.
• Exceptional training & onboarding: structured programme tailored to your role.
• Career development: unlock training and growth opportunities to advance your career.
• Professional uniforms: branded attire.
• Recognition & celebrations: semi‑annual conferences and team events.
• Benefits platform: access e‑learning, lifestyle savings, and well‑being resources.
• Flexible work culture: remote work options and the freedom to make your role your own.
• Exclusive discounts: 20‑50% off when dining with friends and family.

Commitment to Diversity and Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal‑opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know—we’re here to assist you.

If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact!