Aerospace Customer Success Leader - Hybrid, Technical Deployments

RTX; Crawley; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading aerospace company is seeking a Customer Success Manager in Crawley, UK. This hybrid role combines technical account management with customer support, focusing on resolving technical issues related to aviation communication systems. Candidates should have a minimum of 3 years of relevant experience and be proficient in interacting with diverse customer levels. The position offers competitive salary and benefits, including annual leave and a pension scheme, fostering professional development through training and mentorship.

Benefits

25 days annual leave plus bank holidays

Competitive salary

Bonus scheme

Fantastic pension scheme

Private medical insurance

Employee Assistance Programme

Qualifications

• Minimum of 3 years’ experience in a similar role.
• Knowledge of air-to-ground and ground communication networks and systems.
• Ability to interact with customers at all levels.

Responsibilities

• Conduct technical account management and deployment of products and services.
• Deliver customer success management and service delivery.
• Develop and provide technical training for customers.

Skills

Technical knowledge

Customer service experience

Technical deployments background

Communication skills

Fluency in Microsoft Office

Job description

A leading aerospace company is seeking a Customer Success Manager in Crawley, UK. This hybrid role combines technical account management with customer support, focusing on resolving technical issues related to aviation communication systems. Candidates should have a minimum of 3 years of relevant experience and be proficient in interacting with diverse customer levels. The position offers competitive salary and benefits, including annual leave and a pension scheme, fostering professional development through training and mentorship.