Client Experience Advisor – Leeds | Training & Growth

Michael Page (UK); Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable recruitment firm in Leeds is seeking a Customer Experience Advisor to join a progressive law firm. This role involves handling client queries related to their existing products and services, ensuring a high level of customer support. Candidates should have previous experience in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Full training and development opportunities are provided, along with an attractive salary of £25,100 and excellent progression prospects.

Benefits

Full training provided

Excellent progression and development

Prestigious working environment

Regular socials and incentives

Qualifications

• Previous experience in customer service or telephone-based roles.
• Ability to work in a fast-paced environment.
• Confident telephone manner.

Responsibilities

• Handle queries from clients regarding existing products and services.
• Provide support and guidance while meeting service level agreements.
• Investigate issues and resolve problems effectively.

Skills

Customer service experience

Excellent communication skills

Problem solving skills

Team player

Job description

A reputable recruitment firm in Leeds is seeking a Customer Experience Advisor to join a progressive law firm. This role involves handling client queries related to their existing products and services, ensuring a high level of customer support. Candidates should have previous experience in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Full training and development opportunities are provided, along with an attractive salary of £25,100 and excellent progression prospects.