Repairs Advisor/ Call Handler. Job in Houghton Regis Education & Training Jobs

Gilmartins; Dunstable; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property management firm in Dunstable is seeking experienced Call Handlers to join the Inbound Customer Support Centre. The role requires taking calls from tenants and clients, logging repair faults, and booking appointments. Candidates must have at least 1 year of customer service experience, strong communication skills, and the ability to manage a fast-paced workload. This is a full-time office-based position with opportunities for career development and additional benefits.

Benefits

Excellent career development opportunities

Employee Assistance

Free group Personal Trainer sessions

Hamper at Christmas

Qualifications

• 1 year experience in customer service call handling.
• Experience in a similar role is required.
• Background in property maintenance or knowledge of home DIY is ideal.

Responsibilities

• Take inbound calls from tenants and clients.
• Ensure property repair faults are logged correctly.
• Contact tenants to book appointments.

Skills

Excellent communication and listening skills

Ability to multi-task

Excellent telephone manner

Administration skills

Job description

We are recruiting inbound Call Handlers to work as Repairs Advisors in our Head Office in Houghton Regis.

Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.

Previous experience in a Contact / Call Centre is required.

Our ideal person will have a background in property maintenance or knowledge of home DIY.

The Role

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.

We are looking to recruit experienced inbound Call Handlers to work as a Repairs Advisor in our new Head Office in Houghton Regis.

This is a full-time office-based (not remote working) position.

Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or 1 Sunday each month. Extra hours are paid at standard rate in addition to salary.

Main Responsibilities:

• Taking inbound calls from tenants and clients (housing associations or councils)
• Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
• Contacting tenants to book appointments

Essential Skills / Experience for this role:

• 1 years experience in a similar role involving customer service call handling
• Excellent communication and listening skills
• Ability to multi-task to manage a demanding workload in a fast-paced environment
• Excellent telephone manner and administration skills

Company Benefits:

• Excellent career development opportunities
• Employee Assistance
• Free group Personal Trainer sessions after work every Thursday
• Hamper at Christmas