Customer Success Manager jobs in United States

Position:
BlueVoyant is looking for a Client Success, Senior Onboarding Manager - SCD to support our clients’ Supply Chain Defense deployment experience. You will be part of a fast-paced team with a mission to drive onboarding to maximize client service utility, and deliver a positive first experience with BlueVoyant before transitioning to steady-state delivery.

1. Manage and execute on all in-region SCD client deployments, from contract close to steady-state transition.
2. Liaise closely with internal BV client stakeholders for post-sales knowledge transfer.
3. Provide clear communication to internal and external stakeholders on project status, timelines, and blockers.
4. Develop technical subject matter expertise on all SCD product lines, including Directed Remediation and Questionnaire capabilities.
5. Coordinate deployment activities with other teams when delivering multi service-line engagements.
6. Periodically support post-deployment activities that carry-over, such as company onboarding.
7. Implement project standards across deployments for consistent service delivery.
8. Ensure deployment issues are quickly resolved and help implement strategies and solutions to reduce the likelihood of recurrence.
9. Identify opportunities for process and onboarding innovation to improve the client deployment experience.
10. Decommission any churned clients and close down account activity and access.

1. 5+ years of cyber security project management or deployment experience, preferably with a background in vendor-risk management, GRC, or third-party risk.
2. Significant experience in client-facing roles preferred, including Client Success Managers with strong technical acumen.
3. Excellent technical acumen and ability to learn new concepts and processes quickly.
4. Able to prioritize a highly varied tasks to meet commitments.
5. Advanced knowledge of cyber security business products, industry trends, and best practices.
6. Ability to understand client business objectives and advise best practices.
7. Understanding of BlueVoyant differentiators and ability to communicate our value.
8. Ability to thrive in a complex and rapidly changing environment.
9. Excellent written and verbal communication skills.
10. Excellent attention to detail.
11. Willingness to be available and responsive to clients’ needs as required.

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.

All employees must be authorized to work in the United Kingdom. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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