Customer Onboarding Success Lead

Henry Schein; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare company in the United Kingdom is looking for an onboarding coordinator to enhance customer experience from the onset. In this role, you will manage multiple onboarding projects, ensuring new customers transition smoothly onto our software platforms. Ideal candidates will thrive in fast-paced environments, resolving customer inquiries promptly while maintaining accurate records through CRM systems. Join a team that values efficient processes and customer relationships.

Qualifications

• Proven ability to develop customer relationships efficiently.
• Experience in managing onboarding processes in a customer-focused role.
• Strong problem-solving skills to resolve customer inquiries quickly.

Responsibilities

• Serve as the primary point of contact for new customers during onboarding.
• Assist and resolve customer questions while maintaining professionalism.
• Update CRM systems to ensure accurate customer record keeping.
• Collaborate with internal teams to meet project timelines and KPIs.

Skills

Customer relationship development

CRM systems management

Project management

Effective communication

Job description

A leading healthcare company in the United Kingdom is looking for an onboarding coordinator to enhance customer experience from the onset. In this role, you will manage multiple onboarding projects, ensuring new customers transition smoothly onto our software platforms. Ideal candidates will thrive in fast-paced environments, resolving customer inquiries promptly while maintaining accurate records through CRM systems. Join a team that values efficient processes and customer relationships.