Insurance Customer Success Associate – Risk & AI Impact

PowerToFly; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in risk assessment is seeking a Customer Success Manager in the insurance field. The ideal candidate will drive the success of re/insurance customers by managing a portfolio and ensuring exceptional outcomes through effective use of Moody's solutions. This role requires at least 2 years of experience in the insurance industry, excellent client-facing skills, and a proactive mindset. A bachelor's degree with a strong academic record is also required. Join a team dedicated to maximizing customer value and fostering a collaborative work environment.

Responsibilities

• Accountable for the customer success of a portfolio of re/insurance customers.
• Responsible for delivery of specific customer activities supporting colleagues.
• Lead customers through business and technology change required to adopt Moody's models.
• Actively participate in regular account meetings to inform and deliver strategic plans.
• Ensure customers receive positive experiences and outcomes from post-sales engagements.

Skills

Minimum 2 years of experience in the insurance industry

Familiarity with catastrophe risk modeling or risk management

Excellent client-facing skills

Proactive mindset with an instinct for action

Uses data and technology, including generative and agentic AI

Education

Bachelor’s degree with a strong academic track record

Job description

A global leader in risk assessment is seeking a Customer Success Manager in the insurance field. The ideal candidate will drive the success of re/insurance customers by managing a portfolio and ensuring exceptional outcomes through effective use of Moody's solutions. This role requires at least 2 years of experience in the insurance industry, excellent client-facing skills, and a proactive mindset. A bachelor's degree with a strong academic record is also required. Join a team dedicated to maximizing customer value and fostering a collaborative work environment.