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Customer Success Lead (SaaS) — Drive Value
Résumé du poste
A fast-growing SaaS company is seeking a Customer Success Manager in Greater London. This role focuses on protecting revenue by understanding customer needs and driving product adoption. The ideal candidate will have 2-3 years in a customer-facing role, excellent communication skills, and a passion for helping customers succeed. Responsibilities include customer outreach, training delivery, and monitoring customer satisfaction metrics. Join us in creating better value through collaboration.
Qualifications
- 2-3 years in customer success or account management.
- Experience with user training and workshops.
- Empathy and commitment to customer success.
Responsabilités
- Drive customer satisfaction and retention through proactive engagement.
- Analyse usage metrics to promote adoption of SKUtrak.
- Deliver training sessions to enhance user proficiency.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.