Customer Service Representative

Tesco Insurance; Glasgow; On-site; GBP 23,000 - 25,000; Part time

Job summary

A leading insurance provider in Glasgow is seeking part-time General Insurance team members to support customers with their home and motor insurance needs. The role entails assisting customers with queries, promoting digital tools, and requires strong people skills and digital confidence. Applicants should have experience in customer-facing positions and be ready for a supportive team environment. The role offers a salary of £23,600 to £25,000 (pro-rata) and generous benefits including a holiday allowance and performance-related bonuses.

Benefits

Generous holiday allowance

Performance related annual bonus

Ongoing learning opportunities

Colleague discount benefits

Pension scheme

Virtual GP service

Enhanced maternity and paternity leave

Qualifications

• Great people skills and enjoyment in helping others.
• Confidence in using digital tools and multitasking.
• Experience in retail, hospitality or customer-facing roles.

Responsibilities

• Support customers with queries about their insurance policies.
• Help customers through financial challenges.
• Promote digital tools and handle inbound calls.

Skills

People skills

Digital tools confidence

Customer-facing experience

Job description

Overview

Tesco Insurance • Glasgow • Apply by 02-Jun-2025

Join our General Insurance team to help Tesco Insurance and Money Services customers with their home and motor insurance needs. This is a flexible part-time role with 17 hours per week, offering a supportive, team-focused environment.

Salary: £23,600 to £25,000 (pro-rata) depending on experience. Working Hours: Part time, 17 hours per week.

What you’ll be doing

• Supporting customers with queries about their insurance policies—making changes, answering questions, and solving problems
• Having real conversations that make a difference—helping customers through financial challenges and providing reassurance
• Promoting digital tools and self-service options that make life easier for our customers
• Keeping things running smoothly by documenting your interactions and following our processes
• Handling inbound calls (and occasionally outbound ones), working alongside a supportive team

We need you to have

• Have great people skills and enjoy helping others
• Are confident using digital tools and multitasking on systems
• Have experience in retail, hospitality, or another customer-facing role

And if you have any of these, even better

• Experience working in insurance, financial services or a regulated industry
• Previous experience in sales or customer retention roles
• The ability to work efficiently in a target-driven environment

Training That Sets You Up for Success

Although the role is part-time, you'll start with 4 weeks of full-time, in-person training (Mon–Fri, 9am–5pm) to set you up for success. You’ll then move into a supportive “graduate bay” to gain real experience with guidance before transitioning into your team.

What’s in it for you

• Indulge in a generous holiday allowance with a minimum of 7.2 weeks
• Performance related annual bonus
• A place to get on - ongoing learning opportunities and award-winning training
• Prepare for your retirement with our colleague pension scheme
• Virtual GP Service for you and your family 365 days a year
• Colleague Clubcard benefits: 10% discount increasing to 15% every payday (worth up to £2K); second card to share
• Family-oriented initiatives, including enhanced maternity leave pay, shared parental leave, and 8-week paid paternity leave
• Buy as you Earn and Save as your Earn share schemes

All applicants must have the right to work in the UK to commence employment with Tesco Insurance Money Services. This role is in a regulated environment, so offers are subject to background checks, including a criminal record check and financial screening.

Why Tesco Insurance and Money Services?

Seeing your impact all around you — there’s no better feeling. We help colleagues and serve customers, communities and the planet a little better every day. We offer a wide range of personal insurance and financial services to support customers, with easy online policy management and accessible customer service centers open seven days a week.

We value diverse teams and believe varied backgrounds and experiences strengthen us. This is a place where you can feel at home, belong to a great team, and make a real difference for our customers.

How to apply

We welcome applicants from diverse backgrounds. See how your experience could fit our team and apply to join Tesco Insurance and Money Services.