Customer Service Advisor

CEM Day Ltd; Swansea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A vehicle dealership in Swansea is looking for a Customer Service Advisor to join their front of house team. This role involves facilitating seamless customer experiences and managing service inquiries effectively. Ideal candidates should demonstrate excellent communication skills, attention to detail, and a passion for customer service. The position offers benefits such as competitive salary, generous annual leave, pension scheme, and development opportunities.

Benefits

Competitive salary

6.2 weeks annual leave

Contributory pension scheme

Life Assurance

Staff discounts

Free on-site parking

Cycle to work schemes

Employee assistance helpline

Development opportunities

Qualifications

• Customer Service Advisor experience in a similar role within a vehicle dealership preferred, though not essential as training will be provided.

Responsibilities

• Welcome customers to the Dealership and ensure a seamless customer experience.
• Handle customer service calls and face-to-face enquiries efficiently.
• Understand and communicate repair requirements effectively.
• Deliver a first-class customer experience.
• Demonstrate the highest standards of professionalism.

Skills

Excellent organisational and communication skills

Attention to detail

Passion for delivering excellent customer service

Computer literacy skills

Ability to work on own initiative

Team player

Job description

Overview

We have an excellent opportunity available for a Customer Service Advisor to join our busy front of house team at Plasmarl. As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will facilitate effective communication between our customers and the workshop staff.

Responsibilities

• Reporting to the Service Manager, responsibilities will include: Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
• The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.
• Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.
• Delivering a first-class customer experience to every customer.
• Consistently demonstrating the highest standards of professionalism while embodying the core values of Day\'s.

About you

The ideal candidate will possess the following qualities:

• Customer Service Advisor experience in a similar role within a vehicle dealership is preferred, though not essential as training will be provided.
• Excellent organisational and communication skills.
• A keen focus on attention to detail.
• A passion for delivering excellent customer service.
• Computer literacy skills.
• The ability to work on own initiative as well as being an effective team player.

Why Day\'s Motor Group?

Since its inception in 1926 Day\'s continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.

Undoubtedly the commitment and enthusiasm displayed by all our staff has contributed significantly to our success. Our focus for the future is to maintain this culture of continuous development to the benefit of our customers, our company, and our employees.

As an Investor in People since 1995, we are passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential.

We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day\'s we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.

Employee benefits

• Competitive salary, dependent on experience and qualifications to be discussed at interview.
• 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours (equivalent to 31 days FTE)
• Contributory pension scheme *
• Life Assurance (death in service) *
• Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
• Friends and Family discounted leasing
• Free on-site parking
• Cycle to work schemes
• Free and confidential access to BEN, employee assistance helpline available 24/7
• Development opportunities within Days Motor Group

* Eligibility after qualifying period of continuous service

Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don\'t hesitate to contact us at