Dutch Speaking Customer Service Representative

Harper Finance; Nottingham; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading company in Nottingham is seeking a Dutch Speaking Customer Service Representative to assist wholesale and retail customers. You will respond to customer queries, process orders, and manage returns. The ideal candidate is fluent in Dutch and English and has experience with Microsoft Excel. Hybrid working is available, with two days in the office.

Benefits

Supportive and diverse company culture

Hybrid working model

Casual dress code

Development opportunities in a global company

Qualifications

• Fluent in both Dutch and English essential.
• Ability to quickly learn product knowledge required.
• Must have experience using Microsoft Excel.

Responsibilities

• Respond to customer queries regarding orders via email and telephone.
• Process orders and enter details into in-house systems.
• Manage returns and refunds effectively.

Skills

Fluent in Dutch

Fluent in English

Experience with Microsoft Excel

Job description

Overview

Harper Recruitment Group is working in partnership with a leading company who are looking for a Dutch Speaking Customer Service Representative to support their wholesale and retail customers.

Responsibilities

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Qualifications

• Fully fluent in Dutch and English
• Able to take on product knowledge
• Experience using Microsoft Excel

Benefits

• Supportive and diverse company culture
• Hybrid working – 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.

At Harper Recruitment Group, we’re always looking to grow our network of talented professionals. We know that brilliant people like you often know others just as exceptional – and we’d love to be introduced! As a thank you, we’re offering a Love2shop voucher worth up to £50* for every successful referral.

Tamsin Wheatcroft Recruitment is now part of Harper Recruitment Group

We’re proud to share an exciting milestone at Harper Recruitment: Tamsin Wheatcroft Recruitment is now part of our Group.

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