Customer Service Advisor

WEX; Manchester; Hybrid; GBP 24,000; Full time

Job summary

A leading payment solutions provider is seeking a Customer Service Advisor to support customers across Europe. The ideal candidate will have prior customer service experience and excellent communication skills. This hybrid role offers a competitive salary of £24,000 along with generous benefits, including a career progression opportunity. If you are passionate about delivering exceptional service, apply now for immediate consideration.

Benefits

Competitive salary

Generous holiday allowance

Continuous training and development

Career progression opportunities

Qualifications

• Previous experience in a similar Customer Service role.
• Ability to mentor, develop & improve skills of others.
• Self-motivated, organised and can work on own initiative.

Responsibilities

• Advise Sales of customers' commercial queries.
• Investigate transaction declines & velocity queries.
• Provide ongoing support to colleagues and highlight training needs.

Skills

Excellent communication skills

Mentoring and development

Adaptability to change

Ownership and teamwork

Job description

Overview

CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID / £24 K & GREAT BENEFITS

About The Team / Role

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers – comprising small businesses, large fleets and corporations – with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.

Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing Fuel Card business.

What’s On Offer

• Competitive salary of £24,000
• Monday to Friday 37.5 hours No Evenings or Weekends
• Fantastic work-life balance
• Company pension & life assurance scheme
• Generous holiday allowance of 25 days plus bank holidays
• Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
• Life assurance, company sick pay and pension scheme
• Employee Fuel Card (after 6 months)
• Employee discount platform
• Incentives schemes, companywide and departmental
• Continuous training, coaching and development within a helpful and encouraging environment
• Career progression opportunities

How You’ll Make An Impact

• Advise Sales of customers commercial queries
• Investigate transaction declines & velocity queries
• Liaising with all staff both in Manchester and in European Offices
• Log all queries and action on Logging Tool
• Chargebacks, Copy Invoice Requests, Transaction Queries
• Produce Copy Invoices on request
• Provide on-going support to colleagues and highlight training requirements to Team Leader
• Answer phone calls with set criteria and within parameters set out by the Company
• Assist in identifying and resolving areas that reduce chargeback liability or queries
• Carry out data entry for Customers & Cards
• Production of Customer Transaction Files and Reports
• Forward customer payment concerns to Credit Collections immediately
• Provide support to customers using website/systems provided

Experience You’ll Bring

• Previous experience in similar Customer Service role
• Ability to mentor, develop & improve skills of others
• Adaptable to organisational change requirements
• Excellent communication skills (written and verbal)
• Build a powerful sense of ownership and teamwork
• Establish and maintain co-operative and effective working relationships
• Flexibility to provide cover for other positions with the ability to stand-in for Shared Services Manager
• Make identifiable contributions to business objectives
• Positively represent the company
• Self-motivated, organised and can work on own initiative
• Taking “ownership” of problems

What’s Next?

If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear from you. APPLY NOW for immediate consideration.