Customer Service Agent

Auxillis; Plymouth; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading mobility services provider in Plymouth is seeking a Customer Service Agent to manage customer interactions, rental queries, and vehicle operations. The ideal candidate possesses strong customer service skills, multitasking ability, and a UK or EU driving license. This role offers a competitive salary of £27,745 plus bonuses, and a wide range of employee benefits including flexible leave and health services.

Benefits

Quarterly bonus scheme

24 days annual leave, rising to 26

Free life assurance

Well-being services

Employee vehicle-leasing schemes

Pension scheme

Savings and employee discounts app

Qualifications

• Previous customer service experience is essential.
• Administrative skills are crucial for managing customer accounts.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers.
• Manage rental queries and oversee vehicle movements.
• Deliver exceptional service with a positive attitude.

Skills

Customer service experience

Administration skills

Ability to multitask

Education

Full UK or EU Driving Licence

Job description

Customer Service Agent

Reference: SEP20259803

Expiry date: 2025-10-07 11:24:00.000

Location: Plymouth

Benefits: A superb range of exclusive, colleague only benefits and discounts

Salary: £27,745 pa + bonus up to £1,387 pa (OTE)
Weekly Hours: 42.5 hours, Monday - Friday shifts between 07.30 - 18.30 (shift pattern varying between 07.30 - 16.30 & 9 - 18.30) Saturdays on rotation, 1 in 4 with a weekday off.

We’re here to keep people moving, that’s what we do.

As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Auxillis, we offer:

Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (£1,387 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you\'ll have public holidays too, plus an extra day off to celebrate your birthday!
• free life assurance (2 x your salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we're trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.