Customer Service jobs in United Kingdom

We are looking for aStudent Recruitment and Admissions Officer to provide an excellent potential student experience in terms of an efficient and streamlined process for all stages of recruitment with a strong focus on the conversion of inquiries to enrolment.

We are a friendly, enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding student experience to our students, visitors and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations.

Please apply as soon as possible as the role may close before the advertised closing date.

• Be the first point of contact for potential students, including Application and course inquiries.
• Offer Matrix standard of advice and guidance to potential students.
• Attend external events across the region – including evenings and weekends.
• Support the interview events providing an excellent experience for potential students, parents, and external stakeholders.
• Deal with all Applications with efficiently and in a timely manner to meet our Service Level Agreements.
• Process applications ensure all offers have been made to potential students.

• Relevant I.A.G Qualification at level 2 or above.
• Relevant Customer service qualification or training Literacy and numeracy qualification at Level 2 or above.
• A professional understanding of admissions including experience of working effectively in an admission role.
• Ability to build and maintain strong internal and external working relationships and work in a confidential manner.
• Experience of working in a busy high-volume customer focused environment.
• Good knowledge of student database systems or C.R.M systems.
• Good knowledge of systems processes and regulations relevant to admissions.

The group offers a range of excellent benefits, including:

Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays

Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme

CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.

Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Travel and commuting:Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities:Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training.

We offer a wide range of job vacancies across our business support functions-Finance, Human Resources, ITSS,Marketing, Communications, Executive Support, Estatesand Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress.

As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow.

Luminate Education Group consists of; Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire and University Centre Leeds.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.

Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

RECRUITMENT AGENCIES

We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.

• Salary Commencing at £25,055 with progression to £25,686 per annum
• Frequency Annual
• Job Reference LUM583/2137
• Contract Type LEG - Permanent - Full Time