Receptionist/Care Navigator

Primary Care Careers; Ipswich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local medical practice in Ipswich is seeking an enthusiastic part-time receptionist to join their team for 18 hours weekly. The role involves greeting patients, making appointments, and managing queries. Ideal candidates should possess strong customer service skills, have experience working with the public, and be able to maintain confidentiality. Applicants must be team players with good IT and administration skills. A flexible schedule is required to cover for colleagues when necessary. The practice offers a competitive salary and professional development opportunities.

Benefits

Competitive salary

NHS pension membership

Excellent training opportunities

Support for professional development

Qualifications

• Previous medical or healthcare receptionist experience is desirable.
• Ability to work in a polite, confidential and discreet manner.
• Experience of working with the general public, sensitive in distressing situations.

Responsibilities

• Greeting and directing all patients.
• Making appointments and answering queries.
• Maintaining patient database and records.

Skills

Customer service

Communication

IT skills

Administration

Job description

Two Rivers Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 18 hours per week working Monday's, Wednesday's and Friday's 2pm to 7pm. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:

• Genuine responsibility from day one
• Work with a strong social purpose
• A competitive salary with increments based on professional development
• Membership of the NHS pension
• Support to guide your personal and professional development
• Excellent training and development opportunities
• Working in a purpose built facility

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Experience

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.