Customer Service Adviser jobs in United States

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

As an Account Manager, you are responsible for managing existing customer accounts in Scotland while generating high-quality new business. You’ll work closely with clients in the food industry—particularly in Fresh Red Meat, Processed Meats, Dairy, Fish, and Ready Meal Packaging—to understand their needs and deliver tailored Cryovac solutions. Your role includes selling new products and systems, coordinating internal resources, implementing the Cryovac Total Offer, and promoting a full packaging system approach. You’ll also identify new opportunities, monitor competitive activity, and contribute to strategic planning and reporting.

• To manage and grow customer relationships. You’ll meet current customer needs and build strong relationships, ensuring satisfaction and loyalty while identifying new opportunities within existing accounts.
• To drive sales and business development. You’ll sell additional products and systems, identify target customers for new applications, and achieve agreed sales performance targets.
• To deliver strategic value. You’ll develop strategic plans for key accounts, understand the broader needs of customers, and communicate these insights across the Cryovac organization.
• To coordinate internal resources effectively. You’ll work with Cryovac teams to implement the Total Offer and support customers with a full system approach.
• To contribute to planning and reporting. You’ll provide regular site activity reports, complete monthly updates, and support budget and territory growth planning.
• To represent Cryovac professionally. You’ll attend team meetings, present at customer events like Packforum, and negotiate with head office contacts alongside the Sales Manager.

• Have a successful track record in sales, ideally within the food industry.
• Possess knowledge of packaging trends in Fresh Red Meat, Processed Meats, Dairy, Fish, and Ready Meals.
• Demonstrate strong interpersonal and negotiation skills.
• Be capable of strategic thinking and planning.
• Be comfortable working independently in a field-based role.
• Show proficiency in reporting, budgeting, and cross-functional coordination.

Requisition id: 52485

Relocation: No

• Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.