Account Manager - Saas - Newcastle - 60K + OTE

Nigel Frank International; Newcastle upon Tyne; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A dynamic technology consultancy in Newcastle is seeking an experienced Account Manager to manage client relationships and ensure high delivery standards. The role involves identifying growth opportunities and collaborating with internal teams to deliver innovative solutions. The ideal candidate will possess strong commercial awareness and communication skills. Salary is up to £60,000 with performance-based bonuses. The position offers a hybrid working model and generous benefits.

Benefits

Performance-based bonus

25 days annual leave + bank holidays

Contributory pension scheme

Private healthcare

Flexible working

Qualifications

• Proven experience in an Account Management or Client Success role within a Software, SaaS, or IT Consultancy setting.
• Strong commercial awareness and understanding of consultancy delivery models.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Build and maintain strong, long-term relationships with key clients.
• Ensure client satisfaction and uphold high delivery standards.
• Identify opportunities for account growth and service improvement.

Skills

Account Management

Client Success

Communication

Strategic Thinking

Job description

Account Manager - SaaS | Newcastle | Hybrid | Up to £60,000 + Bonus + Benefits

I'm working with a growing and dynamic technology consultancy based in the North East of England, known for delivering high-impact software and data solutions across a wide range of public and private sector clients. With a collaborative culture and a strong focus on innovation, they're now looking for an experienced Account Manager to join their team and help drive continued growth.

This role requires someone with a solid understanding of the service industry, ideally from a SaaS, Software Development, or IT Consultancy background. You'll act as a trusted partner to clients, managing relationships, identifying growth opportunities, and ensuring the delivery of exceptional solutions.

Responsibilities

• Build and maintain strong, long-term relationships with key clients, acting as their main point of contact.
• Ensure client satisfaction and uphold high delivery standards at all times.
• Demonstrate a strong technical understanding of software and data development in a consultancy environment.
• Identify opportunities for account growth, up-selling, and service improvement.
• Develop tailored account strategies aligned with client needs and business goals.
• Collaborate closely with internal teams to deliver innovative, value-added solutions that meet and exceed client expectations.

About You

• Proven experience in an Account Management or Client Success role within a Software, SaaS, or IT Consultancy setting.
• Strong commercial awareness and an understanding of consultancy delivery models and fee structures.
• Excellent communication and stakeholder engagement skills, with the ability to influence and build trust at all levels.
• A proactive, strategic thinker with a passion for technology, data, and client success.
• Someone who thrives in a collaborative environment and enjoys contributing to innovative solutions.

What's on Offer

• Salary: Up to £60,000 (DOE)
• Bonus: Performance-based
• Holidays: 25 days annual leave + bank holidays
• Benefits: Contributory pension scheme, private healthcare, flexible working
• Working Model: Hybrid (2-3 days per week in the Newcastle office)
• Culture: Supportive, social, and forward-thinking environment with regular team events and company trips

This is an excellent opportunity for an ambitious Account Manager who wants to make a real impact in a growing consultancy. If you're ready to take ownership of client relationships and help deliver innovative software and data solutions, we'd love to hear from you.

Apply now – interviews are taking place immediately.