Customer Care Representative jobs in United States

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You will be building rapport with our customers and helping them choose the best products for their needs. If you're passionate about people and providing excellent customer service, read on!

(In other businesses, this could be known as a 'Sales Assistant', 'Sales Advisor', 'Sales Executive', 'Retail Assistant', 'Team Member')

We are currently looking for a Sales Consultant to join our team. You will play a key role in helping us achieve our vision, engaging, inspiring, and advising customers to ensure they find the perfect bed for them.

Your responsibilities include:

1. Building rapport with customers to advise them on sleep wellness.
2. Using our sleepPRO technology to help customers select the right mattress for a perfect night's sleep.
3. Guiding customers through the sales process, including completing order paperwork and credit agreements (full training provided).

You will work closely with store colleagues to provide an outstanding in-store experience. We offer extensive product training, ongoing coaching, and support to help you succeed and develop your career.

Due to the nature of our products, the role involves moving products around the store and performing some cleaning tasks to maintain store and product condition.

Our busiest times are evenings, weekends, and bank holidays when customers are most likely to visit. You will be expected to cover some of these shifts but not all, respecting work-life balance.

We seek Sales Consultants with pride, passion, and a positive attitude, committed to delivering excellent customer service and achieving sales targets. You should enjoy engaging with customers, adapting your approach to meet their needs, and be resilient and resourceful.

Previous experience in a customer-facing role and confident communication skills are preferred. Ability to spot sales opportunities and try new approaches to help the store succeed is important.

We offer a base salary of £[amount] per annum plus uncapped individual commission paid monthly once minimum sales targets are met. There is no upper limit to earnings beyond that!

Additional benefits include:

• Monthly store bonus potential when targets are achieved
• Employee discount scheme on Bensons products
• Medicash cashback options for health and wellbeing services
• Unum Income Protection for long-term illness cover
• Pension scheme provided by Legal & General
• Discounted gym memberships
• Cycle to Work scheme
• Annual leave buy & sell scheme
• Enhanced maternity and adoption leave
• Access to Retail Trust services for support and guidance
• Learning and development programs
• Career progression opportunities within Bensons for Beds
• Long service awards and 'Love to Shop' vouchers