Account Manager: Client Retention & Growth Partner

The Portfolio Group; Ringway; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading client management firm in the UK is seeking an experienced Account Manager to nurture client relationships and drive retention. The role involves managing a diverse portfolio, achieving key performance indicators, and providing consultancy to clients. Candidates should possess excellent organizational skills, experience in retention roles, and proficiency in Microsoft Office. This office-based role offers competitive benefits, including additional holidays and a profit share scheme.

Benefits

25 days’ holiday plus bank holidays

Health cash plan for employee and children

Private medical insurance (after 5 years)

Pension & Life Insurance

Monthly social events with food & drinks

Free onsite gym

Qualifications

• Experience in client management roles preferred.
• Highly organized with excellent attention to detail.
• Strong ability to adapt communication to various audiences.

Responsibilities

• Manage a diverse portfolio of clients to ensure satisfaction.
• Deliver proactive relationship management to meet retention KPIs.
• Negotiate renewals targeting a 95%+ retention rate.
• Provide consultancy on product options and best practices.

Skills

Organizational skills

Retention management experience

Verbal communication skills

Written communication skills

Microsoft Office proficiency

Multitasking ability

Target-driven mindset

Attention to detail

Client relationship building

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A leading client management firm in the UK is seeking an experienced Account Manager to nurture client relationships and drive retention. The role involves managing a diverse portfolio, achieving key performance indicators, and providing consultancy to clients. Candidates should possess excellent organizational skills, experience in retention roles, and proficiency in Microsoft Office. This office-based role offers competitive benefits, including additional holidays and a profit share scheme.