Contact Center Manager jobs in United States

Snap Inc (https://www.snap.com/en-US/) is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat (https://www.snapchat.com/) , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio (https://ar.snap.com/lens-studio) , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles (https://www.spectacles.com/) .

• Own and be accountable for quarterly + yearly revenue goals, pipeline management and growth goals for a portfolio of key advertising partners, spanning multiple verticals
• Have a large and extensive network of relationships at media and creative agencies
• Conduct market analysis to identify, prioritise, and secure business opportunities independently based on a deep understanding of the UK and the business strategies for a wide range of clients
• Create persuasive sales presentations using market trends, creative insights, campaign analysis and case studies
• Develop a deep understanding of the accelerating shift to a highly competitive market with a customer centric mindset
• Develop strategic insights, highlight opportunities, and provide basic reporting on performance to clients across various verticals through Quarterly Business Reviews and Joint Business Plans
• Ensure that our clients receive the highest level of appropriate sales and operational customer service
• Maintain deep expertise on Snapchat products & development.
• Develop and co-ordinate the best sales propositions/practices for client interaction, sales and service, keeping pace with innovation on the platform, market and ads products. Deciding the best service levels and support to maximise customers scale
• Consistently deliver on sales targets by taking ownership of a market segment and applying an entrepreneurial approach
• Own reporting and stakeholder management for key clients across a variety of verticals

• Someone who has the ability, gravitas and network to take the business to the next level
• Extensive knowledge and strong relationships with senior marketing executives
• Strong and existing relationships with clients and their media and creative agencies across various verticals
• Passion for Snap Inc. products and marketing
• Extensive knowledge of brand and Performance based marketing including industry trends, measurement and attribution approaches, and competitive product knowledge
• Excellent communication and presentation skills, including the ability to build trust with C-level clients by understanding their business needs and tailoring communications
• Ability to win the support of internal stakeholders across product, marketing, and support teams, and advocate for brands internally
• A proven track record of reaching and exceeding sales and commercial goals, and achieving success within a highly dynamic, rapidly changing environment
• A team-first approach and commitment to developing the skills and careers of less experienced team members

• Bachelor’s degree or equivalent preferred
• 5+ years of marketing, brand/Performance advertising, media sales and/or online advertising/agency experience

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"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits (http://careers.snap.com/benefits) : Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

A Decade of Snap (https://www.youtube.com/playlist?list=PLdfCGl7CQeT_N_Gmli1oV1X6c9Ubzoozp) : Learn about our origin story, values, mission, culture of innovation, and more.

CitizenSnap (https://citizen.snap.com/) : In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.

The DEI Innovation Summit (https://actreport.com/dei-innovation-summit-2022/) : Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.

Snap News (https://newsroom.snap.com/) : Stay up to date on the latest and greatest product and innovation news at Snap

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