French or German Speaking Export Customer Service Advisor

French Selection UK; Manchester; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a French or German Speaking Export Customer Service Advisor in Manchester. Responsibilities include excellent customer service to high-end clients, managing export paperwork, and handling queries. Candidates should have senior experience in customer service and proficiency in French or German. The salary is up to £28,000 depending on experience.

Qualifications

• Fluent in either French or German (both written and verbal).
• Senior experience in customer service (ideally from prestige product/high end customers).
• Experience or knowledge in import/export or customs documents – ideal.

Responsibilities

• Assist the Export department to deliver excellent customer service.
• Handle all queries received via email and website.
• Manage customs and export paperwork for deliveries.

Skills

Fluent in either French or German

Senior experience in customer service

Ability to work under pressure

Team player

IT literate

Job description

Overview

French or German Speaking Export Customer Service Advisor – Manchester. Ref: 193FG

Salary: Up to £28,000 depending on experience

Responsibilities

• To assist the Export department and deliver excellent customer service to high-end customers.
• Handle all queries received via email and website.
• Answer calls from customers and Sales Managers.
• Generate orders and data inputting.
• Manage customs and export paperwork for deliveries.
• Assist colleagues/other departments in busy periods.
• Administrative duties as required.

Qualifications

• Fluent in either French or German (both written and verbal).
• Senior experience in customer service (ideally from prestige product/high end customers).
• Experience or knowledge in import/export or customs documents – ideal.
• Ability to work under pressure and to deadlines.
• Team player and excel in building cooperation.
• IT literate.