Assistant Customer Service jobs in United States

Job summary

A leading equipment hire company in Manchester is seeking a confident Specialist Category Executive Pumping to join its operations team. In this role, you'll manage customer enquiries, coordinate hire orders, and ensure seamless operations. You'll work closely with customers and suppliers, focusing on timely and high-standard deliveries. The ideal candidate will possess strong customer service skills and the ability to thrive in a fast-paced environment, making this a rewarding opportunity for those passionate about customer satisfaction.

Benefits

Qualifications

• Experience in a Hire or Building Materials environment (preferred).
• Excellent customer service skills and a genuine focus on delivering great experiences.
• Strong communication and relationship-building skills.
• Confidence working in a fast-paced environment with multiple priorities.
• High attention to detail and strong organisational skills.
• A proactive, can-do attitude with the resilience to get things done.

Responsibilities

• Manage and process customer orders with accuracy.
• Collaborate with operations and logistics teams for timely delivery.
• Build relationships with customers to deliver solutions.
• Use product knowledge to upsell and cross-sell services.
• Help customers navigate digital platforms for easier ordering.
• Handle customer requests and logistics queries within SLAs.
• Coordinate carrier movements to ensure deliveries are on time.