On-Site Account Manager

Winner Recruitment; Hinckley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Hinckley is seeking an Onsite Account Manager to take full ownership of contracts, ensuring high-quality service and operational excellence. The ideal candidate will have strong client relationship management skills, proven people management abilities, and the capacity to deliver results in a fast-paced environment. Benefits include a competitive salary starting from £30,000, 28 days annual leave, and career development opportunities. Join a successful team and make an impact in a rewarding position.

Benefits

28 days annual leave

Competitive quarterly bonus

Free on-site car park

Career development opportunities

Qualifications

• Experience in managing client relationships across different levels.
• Proven ability to deliver results and manage performance.
• Strong leadership and teamwork skills.

Responsibilities

• Manage contract from recruitment to operational delivery.
• Achieve KPIs and manage team performance.
• Build strong relationships with clients.

Skills

Client relationship management

People management

Communication

Organizational skills

Analytical problem-solving

Proficiency in MS Office

Job description

Do you want to join a company that is recognised as one of the “1000 companies to inspire Britain”? Winner Recruitment offers an excellent opportunity for an Onsite Account Manager to join a successful, award‑winning team.

Job Summary

As an Onsite Account Manager, you will take full ownership of a well‑established contract, ensuring a high‑quality, consistent service that meets client requirements and achieves KPIs and SLAs. The role involves managing a team, maintaining client relationships, and delivering operational excellence.

Responsibilities

• Take ownership of the whole contract from recruitment to operational delivery.
• Achieve KPIs and manage performance reviews, target setting, motivation and development of the team.
• Oversee and manage the daily implementation of the operational plan.
• Regularly update the regional manager with risks and potential opportunities.
• Build strong client relationships and create a positive perception of Winner Recruitment.
• Fully understand client requirements and ensure consistent fulfilment.
• Recruit drivers and warehouse colleagues to meet client needs.
• Plan and organise assessment and induction processes for all workers.
• Ensure overall site compliance, contingency planning and accurate accident reporting.
• Manage worker issues: absence, pay queries, performance, retention.
• Conduct investigations, disciplinary and grievance procedures as required.
• Attend weekly stakeholder meetings with the client’s leadership team.
• Deliver a professional, calm and proactive image of the company.
• Adapt working arrangements during peak periods, bank holidays and colleague absences.

Requirements

• Experience building effective client relationships at all levels.
• Proven ability to manage and deliver results.
• Experience with reporting and forecasting tools.
• Strong people‑management skills and a challenge‑seeking mindset.
• Excellent communication, interpersonal and client‑facing skills.
• Self‑driven, proactive, results‑oriented with a positive outlook.
• Good judgement, initiative and sound decision‑making.
• Excellent organisational and time‑management skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Strong leadership and teamwork motivation.
• Analytical and methodical problem‑solving approach.
• Ability to handle a busy workload, meet tight deadlines and prioritise.
• Resilience and ability to work in a growing, changing environment.

Benefits & Compensation

• Salary: From £30,000 per year (dependent on experience).
• 28 days annual leave + 1 day per year’s service.
• Competitive quarterly bonus scheme.
• Free on‑site car park.
• Career development opportunities.
• Monday‑Friday flexible approach to weekends, bank holidays and peak times.
• Work‑location: onsite (In person).
• Job Type: Full‑time, Permanent.

Application

If you are interested in this amazing opportunity, apply now to secure your role. A member of our friendly team will contact you for a telephone interview.

Please note that our job adverts are accurate at time of publication; some details and responsibilities may change. This advert may not be copied, imitated, or used, in whole or in part, by third‑party websites without prior written consent from Winner Recruitment.