Customer Experience Specialist

Blue Arrow; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading online retail brand in the United Kingdom seeks customer-focused professionals to join their fast-paced contact centre. Responsibilities include handling customer queries through various channels and resolving issues effectively to ensure satisfaction. Ideal candidates will have excellent communication skills, strong problem-solving abilities, and preferably experience in customer service roles. This is a great opportunity to build your career in a supportive and dynamic environment.

Qualifications

• Previous experience in customer service, contact centre, or retail support roles preferred.
• Ability to manage workload effectively.
• Strong problem-solving skills required.

Responsibilities

• Handle inbound and outbound customer queries via phone, email, live chat, and social media.
• Provide clear advice and support throughout the customer journey.
• Resolve issues quickly and effectively, ensuring customer satisfaction.

Skills

Excellent communication skills

Strong problem-solving ability

Attention to detail

Ability to multitask

Positive attitude

Job description

A leading online retail brand in the United Kingdom seeks customer-focused professionals to join their fast-paced contact centre. Responsibilities include handling customer queries through various channels and resolving issues effectively to ensure satisfaction. Ideal candidates will have excellent communication skills, strong problem-solving abilities, and preferably experience in customer service roles. This is a great opportunity to build your career in a supportive and dynamic environment.