Zoom Team Manager

Ocado Group; City of Westminster; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading logistics company in the City of Westminster is seeking an experienced Team Manager to oversee site operations. This role involves leading a diverse team, managing the logistics process from goods-in to delivery, and ensuring high standards of performance and safety. Candidates should have proven experience in logistics management, exceptional resilience under pressure, and a strong passion for developing their team. The position requires flexibility in working hours, with shifts varying in a 24/7 operation.

Qualifications

• Proven experience managing and leading teams in logistics or similar environments.
• Exceptional resilience under pressure with strong prioritization skills.
• Hands-on leadership style with a passion for coaching and developing people.

Responsibilities

• Lead site operations and inspire a diverse team.
• Manage end-to-end process from goods-in to delivery.
• Communicate business results and collaborate with internal functions.

Skills

Leadership

Communication

Performance Management

Resilience

Problem Solving

Job description

Zoom by Ocado is changing the way people shop for groceries. Our mission is to deliver a full shop in under 60 minutes, and our site in Leyton is at the heart of this!. We are looking for an experienced Team Manager to lead our site operations, inspire our colleagues, and ensure we exceed customer expectations every single time.

Responsibilities

• Take a tactile, hands-on approach to coaching, developing, and inspiring a diverse team of warehouse and last mile delivery colleagues. You will be accountable for employee engagement, performance, and building a high-energy, inclusive culture.
• Work as a key partner to the Operations Manager, ready to take full ownership of the site and act as the senior point of contact in their absence.
• Manage the end-to-end process, from goods-in to the final mile. You will expertly prioritise competing tasks, analyse performance metrics, and implement strategies to boost productivity, quality, and efficiency.
• You will maintain impeccable standards of housekeeping, product quality, and food safety, even under pressure.
• Act as a key point of contact, communicating business results and initiatives to your team and collaborating effectively with internal functions like HR, Planning, and Risk Management.

Qualifications

• Proven experience managing and leading teams in a last-mile logistics, warehouse, or production environment where quick turnarounds are the norm.
• Exceptional resilience and composure as you can remain calm and decisive under pressure and can expertly prioritise competing demands to achieve the best outcome.
• A strong, hands-on leadership style with a genuine passion for developing people through coaching and direct involvement.
• A solid understanding of Health & Safety best practices and a commitment to creating a safe workplace.
• Experience in performance management, including conducting disciplinary investigations.
• Strong communication skills, with the ability to manage upwards and work with senior management, not just direct reports.

Desirable

• Experience in a micro-fulfilment centre (MFC) or similar rapid delivery environment.
• A track record of designing or enhancing operational processes.
• Proven experience deputising for a senior manager and an understanding of the 'bigger picture'.
• A strong understanding of key compliance areas, with experience in upholding the highest standards such as Food Safety and GDPR Regulations within a team environment.
• IOSH accreditation or a similar Health & Safety qualification.
• Experience working in a start-up, scale-up or new site set-up environment.

Working Hours

Our Leyton Zoom site is a 24/7 operation, so a flexible approach is essential. Your shifts will vary, with AM and late PM shifts, and you'll need to be prepared for on-site escalations outside of standard hours when required by the business.

About Ocado Logistics

Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in. Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.