WOS Grade E - Business Support Assistant

NHS; London; On-site; GBP 39,000 - 46,000; Full time

Job summary

A healthcare organisation in London is seeking a motivated Business Support Assistant for its Contracts & Performance Department. The role involves managing diaries and supporting communication for senior staff, and requires excellent organisational, communication, and digital skills. Candidates should have experience in contract management and advanced minute-taking. The position offers a salary of £39,459 to £45,665 per annum with flexible working options.

Benefits

Generous benefits

Flexible hours

Training opportunities

Qualifications

• Demonstrable ability to meet the Trust Values.
• Experience in using Microsoft Office packages.
• Experience of working with Senior Leaders.
• Experience in advanced minute and note taking.

Responsibilities

• Manage diary, appointments, and communications for the Contracts & Performance department.
• Support day-to-day delivery of the departmental work plan.
• Monitor progress against project and reporting requirements.

Skills

Organisational skills

Communication skills

Digital skills

Problem-solving skills

Tools

Microsoft Office

Job description

Overview

The Royal Free London NHS Foundation Trust and RFL Property Services (RFLPS) as a wholly owned subsidiary of Royal Free London NHS Foundation Trust are seeking a highly motivated, organised, and capable individual to act as Business Support Assistant for the Contracts & Performance Department. The Contracts and Facilities department manage Estates & Facilities contracts, and Group services on behalf of Royal Free Property Services and their partner NHS organisations. The role requires sound knowledge and experience of complex diary management, high level meeting support including the preparation and distribution of agendas, collation of papers, and transcribing of minutes to a high standard of accuracy. The role requires excellent organisational, communication, and digital skills, with the ability to prioritise effectively and manage multiple tasks.

Main duties

A self-starter, you will have excellent organisational skills with a proven understanding of contract management and the delivery of estates & facilities services, preferably within an NHS or public sector organisation. You will be pragmatic and work with internal and external stakeholders to deliver the services within a dynamic multi-disciplinary environment. Effective communication, relationship building, and problem-solving skills are essential to this role. You will be well organised with a flexible and professional approach, as well as the ability and confidence to cope with the demands and pressures of a busy working environment. This role will involve management of diary, appointments, and key communications for the Contracts & Performance department. You will provide support for the day-to-day delivery of the departmental work plan and monitor progress against project and reporting requirements.

About Us

The Royal Free London NHS Foundation Trust is one of the UK\'s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk

Details

Date posted: 18 September 2025
Pay scheme: Agenda for change
Band: Band 5
Salary: £39,459 to £45,665 a year per annum inclusive of HCAS
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: 391-RFL-7462657
Job locations: RFLPS and its customer sites, White Lion Street, London, N1 9PF

Job Description and Person Specification

Please see attached job description and person specification for more information about this role and working at RFL Property Services Ltd.

Person Specification

Essential

• Demonstrable ability to meet the Trust Values.
• Experience in using Microsoft Office packages.
• Experience of working with Senior Leaders, Senior Clinicians.
• Experience of working across complex organisational structures.
• Experience of advanced minute and note taking.

Desirable

• Experience in the organisation and delivery of training.

Skills and attributes

Essential

• Understanding the need for professional confidentiality.
• Ability to establish and maintain effective relationships.
• Ability to analyse and summarise complex quantitative and qualitative data.
• Ability to deal with multiple deadlines and conflicting demands.

Personal Qualities

Essential

• Ability to accommodate ad hoc demands to existing workload.
• Track record in writing high quality reports.
• Responsive to and able to work in a changing and demanding environment.

Disclosure and Sponsorship

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. Guidance on overseas criminal record checks is available as linked in the original posting.