Workshop Manager

Octane Recruitment; Thurrock; On-site; GBP 55,000; Full time

Job summary

A leading recruitment firm in the United Kingdom is seeking an experienced Workshop Manager to lead a team in a busy commercial vehicle environment. The role involves managing productivity targets, employee development, and ensuring exceptional service delivery. Ideal candidates will have experience in an HGV workshop and strong people-management skills. The role offers a competitive salary of £55,000 plus benefits, including a performance bonus and healthcare scheme.

Benefits

10% KPI-driven bonus

7% matched pension scheme

25 days holiday plus bank holidays

Healthcare Cashback Scheme

Comprehensive perks platform

Qualifications

• Previous experience as a supervisor or above in an HGV workshop.
• Strong people-management and communication skills.
• Ability to identify training needs and drive performance improvement.

Responsibilities

• Lead and motivate workshop colleagues, ensuring high levels of performance and engagement.
• Oversee workflow, prioritising tasks and maintaining quality standards.
• Manage customer expectations and ensure timely invoicing and claim closure.

Skills

People-management skills

Communication skills

Problem-solving skills

Training needs identification

Education

Level 3 qualification as an HGV Technician

Job description

Workshop Manager

Location: West Thurrock

Salary: £55,000 plus bonus

Hours: Monday to Friday, 08:00-17:00 (40 hours)

Are you an experienced Workshop Manager looking to take the lead in a busy, high-performing commercial vehicle environment?

We are seeking a dedicated professional to oversee a large team of skilled technicians, ensuring smooth workflow, exceptional service delivery and strong operational performance.

As the senior team member supporting the Dealerpoint Manager, the Workshop Manager will play a crucial role in managing the full customer journey — from booking and planning, through quality control, to completion and invoicing. You'll take ownership of productivity targets, team morale, process compliance and the continued development of your colleagues.

Package & Benefits

• Basic salary up to £55,000 (DOE)
• 10% KPI-driven bonus
• 7% matched pension scheme
• 25 days holiday plus bank holidays
• Healthcare Cashback Scheme
• A wide range of employee discounts via a comprehensive perks platform

Key Responsibilities

• Lead and motivate workshop colleagues, ensuring high levels of performance and engagement
• Oversee workflow, prioritising tasks and maintaining quality standards
• Manage customer expectations and ensure timely, accurate invoicing and claim closure
• Monitor productivity, efficiency and profitability
• Report on workshop KPIs and contribute to budgeting and planning
• Handle day-to-day employee relations matters
• Support training and development across the technician team

Skills & Experience

• Previous experience as a supervisor or above in an HGV workshop
• Strong people-management and communication skills
• Ability to identify training needs and drive performance improvement
• Confident in customer-facing scenarios with strong problem-solving skills
• Ideally qualified to Level 3 as an HGV Technician

This is an excellent opportunity for a highly organised, forward-thinking Workshop Manager who thrives in a fast-paced environment. If you're ready to take the next step in your career and make a real impact, we want to hear from you.