Workshop Controller/Senior Service Advisor

ACS Automotive Recruitment; Greater London; Hybrid; GBP 35,000; Full time

Job summary

A leading automotive recruitment agency is seeking an experienced Senior Service Advisor / Workshop Controller in Guildford. In this hybrid role, you'll manage workshop operations and customer interactions, ensuring outstanding service delivery. Ideal candidates have prior experience as Senior Service Advisors or Workshop Controllers and excellent communication skills. Competitive salary of £35,000 plus performance-related bonuses offered.

Benefits

Performance-related bonus scheme

Opportunities for further training

Structured working hours

Qualifications

• Previous experience in a similar Senior Service Advisor or Workshop Controller role.
• Ability to work under pressure.

Responsibilities

• Distribute and manage workload across the workshop team.
• Monitor job progress to ensure quality and timely completion.
• Liaise between Service Advisors, Technicians, and the Service Manager.
• Support front-of-house operations by advising and updating customers.

Skills

Strong understanding of workshop operations

Excellent communication skills

Organisational skills

Customer-focused approach

Ability to multitask effectively

Tools

Pinnacle DMS

Job description

Overview

Job Title: Senior Service Advisor / Workshop Controller

Location: Guildford

Salary: £35,000 + Bonus

Hours: Monday to Friday, 8:00am – 6:00pm; 1 in 3 Saturdays, 8:30am – 12:30pm

We are seeking an experienced and confident Senior Service Advisor / Workshop Controller to join our team in Guildford. This is a key hybrid role, ideal for someone who thrives both in a customer-facing environment and within the workshop. You’ll act as the vital link between the front-of-house Service Advisors and the Service Manager, ensuring smooth day-to-day operations and outstanding customer service.

About the Role

As an all-rounder, you'll be responsible for allocating work to technicians efficiently, monitoring workshop progress, and ensuring jobs are completed on time and to the highest standards. At the same time, you'll be front-of-house, supporting service advisors and dealing directly with customers to deliver a professional and informed experience.

Key Responsibilities

• Distribute and manage workload across the workshop team
• Monitor job progress, ensuring quality and timely completion
• Liaise between Service Advisors, Technicians, and the Service Manager
• Support front-of-house operations by advising and updating customers
• Help manage job cards, invoicing, and customer follow-ups
• Ensure workshop targets and KPIs are met or exceeded
• Uphold high standards of customer satisfaction and service delivery

What We’re Looking For

• Previous experience in a similar Senior Service Advisor or Workshop Controller role
• Strong understanding of workshop operations and front-of-house service
• Excellent communication and organisational skills
• Customer-focused with a professional approach
• Ability to work under pressure and multitask effectively
• Experience with Pinnacle DMS would be highly desirable, but not essential

What We Offer

• Competitive base salary of £35,000
• Performance-related bonus scheme
• Structured working hours with limited weekend commitment
• Supportive and team-focused working environment
• Opportunities for further training and career progression

Apply Today

If you're a proactive and capable individual who enjoys balancing technical workshop coordination with high-level customer interaction, this is the role for you. Apply now with your CV to Stacey Hunt of ACS Recruitment Consultancy and a short cover letter explaining why you're the right fit.