Workshop Controller: Lead Tech Team & Service Excellence

Stellantis &You UK; Crawley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company Car Scheme

Pension contributions up to 7%

22–26 days holiday (plus bank holidays

Private Medical

Reward Gateway discounts

Flexible family policies

Job summary

Stellantis &You UK at our Crawley dealership is seeking a proactive Workshop Controller to lead the service team and deliver excellent customer service while driving commercial results.

You will drive performance of the workshop, focus on upsell opportunities, and adopt new digital systems as part of our digitalisation strategy. Prior dealership experience and a passion for development are essential.

Qualifications

• Previous experience in a busy dealership environment.
• Ability to drive workshop performance and upsell.
• Experience leading a customer-facing team.
• Knowledge of DVSA MOT and Health & Safety regs.

Responsibilities

• Lead workshop technicians to maximise efficiency and first-time fixes.
• Develop team skills and career progression.
• Ensure compliance with group financial processes and health & safety.
• Deliver exceptional customer service and drive commercial results.

Job description

Stellantis &You UK at our Crawley dealership is seeking a proactive Workshop Controller to lead the service team and deliver excellent customer service while driving commercial results.

You will drive performance of the workshop, focus on upsell opportunities, and adopt new digital systems as part of our digitalisation strategy. Prior dealership experience and a passion for development are essential.