Workshop Controller: Lead Tech Team | Training & Growth

Allscreens Nationwide Ltd; Hempstalls; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Brand-specific training

Professional development programmes

Modern workshop environment

Job summary

Our client, a reputable main dealer in Stoke, seeks an experienced Workshop Controller to lead the service department and motivate a team of Technicians and Apprentices. You will drive daily targets, oversee workload, and ensure high standards of customer satisfaction and compliance.

Join a modern, well-equipped workshop with ongoing brand-specific training and a supportive management team dedicated to your growth and success.

Qualifications

• Proven experience as a Workshop Controller or similar role within a dealership environment.
• Strong leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Knowledge of industry standards, health and safety regulations, and OEM policies.
• Good communication skills at all levels.

Responsibilities

• Supervise and motivate a team of technicians and apprentices to achieve daily targets.
• Review and prioritise workshop workload proactively to ensure efficient workflow.
• Assist the Service Manager in meeting departmental profitability and customer retention objectives.
• Monitor high standards of customer satisfaction through quality checks and clear communication.
• Ensure compliance with company policies, DVSA regulations, health and safety standards, and OEM guidelines.
• Coordinate workshop activities and schedule work to meet customer needs.
• Support technicians during repairs, providing technical guidance and producing reports as necessary.
• Maintain relationships with vehicle manufacturers to uphold high standards within the workshop.
• Implement best practices to promote high-quality service and operational efficiency.

Skills

Leadership

Team management

Organisation

Communication

Vehicle repair knowledge

Job description

Our client, a reputable main dealer in Stoke, seeks an experienced Workshop Controller to lead the service department and motivate a team of Technicians and Apprentices. You will drive daily targets, oversee workload, and ensure high standards of customer satisfaction and compliance.

Join a modern, well-equipped workshop with ongoing brand-specific training and a supportive management team dedicated to your growth and success.