Workshop Controller

Stellantis &You UK; Brentford; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Company car scheme

Pension up to 7%

Annual leave 22–26 days

Private medical

Discount portal

Employee assistance programme

Health cash plan

Job summary

Stellantis &You UK is recruiting for a Workshop Controller based at our Brentford dealership. You will lead the workshop technician team to maximise efficiency and ensure first-time fixes while driving upsell and superb customer service.

You will adopt new digital systems, develop the skills of your team and optimise the customer journey, including Vehicle Health Checks, with a strong focus on compliance and safety across the dealership.

Qualifications

• Experience leading workshop/aftersales teams in a busy dealership environment.
• Proven ability to drive customer service excellence and commercial results.
• Ability to lead by example and develop team members.

Responsibilities

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Develop the skills, knowledge and career progression of team members.
• Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

Skills

Team leadership

Customer service

Workshop management

Upselling

Job description

Workshop Controller based at our Brentford Dealership: 11b TRANSPORT AVENUE, Brentford TW8 9HF

• Manufacturer owned dealership opportunity.

About Us

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.

Additional Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Single Private Medical
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Paid sick leave upon completion of Probationary period.

An exciting new opportunity has come up here at our Brentford dealership. This is a great opportunity for you to become a key member of our dealership team.

As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service.

A Workshop Controller will also:

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy
• Develop the skills, knowledge and career progression of team members.
• Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

Let’s Work together:

We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success!

To excel in this role you need to have previous experience working in a busy dealership environment.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process