Workshop Controller: Lead High-Performance Auto Service

Stellantis &You UK; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company Car Scheme

Pension

Annual Holiday

Private Medical

Training Opportunities

Shared Incentive Plan

Reward Gateway

Job summary

Stellantis &You UK is seeking a Workshop Controller at our Birmingham South dealership. You will lead the workshop technician team to maximise efficiency, hours sold and first-time fix, while guiding the customer-facing team to maximise upsell with outstanding service.

You will drive the adoption of new digital systems, develop staff skills and ensure DVSA MOT and Health & Safety compliance across the department.

Qualifications

• Experience within a busy dealership environment.
• Ability to lead a workshop and customer-facing team.
• Strong focus on delivering commercial results and service excellence.

Responsibilities

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first-time fix.
• Lead the customer-facing team to maximise upsell while maintaining exceptional customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Develop the skills, knowledge and career progression of team members.
• Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure compliance with DVSA MOT and Health & Safety regulations.
• Make an impact across the department and whole dealership.

Skills

Team leadership

Workshop management

Customer service

Upselling

Job description

Stellantis &You UK is seeking a Workshop Controller at our Birmingham South dealership. You will lead the workshop technician team to maximise efficiency, hours sold and first-time fix, while guiding the customer-facing team to maximise upsell with outstanding service.

You will drive the adoption of new digital systems, develop staff skills and ensure DVSA MOT and Health & Safety compliance across the department.