Workshop Controller: Lead Tech Team & Customer Experience

Stellantis &You UK; Brentford; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Company car scheme

Pension up to 7%

Annual leave 22–26 days

Private medical

Discount portal

Employee assistance programme

Health cash plan

Job summary

Stellantis &You UK is recruiting for a Workshop Controller based at our Brentford dealership. You will lead the workshop technician team to maximise efficiency and ensure first-time fixes while driving upsell and superb customer service.

You will adopt new digital systems, develop the skills of your team and optimise the customer journey, including Vehicle Health Checks, with a strong focus on compliance and safety across the dealership.

Qualifications

• Experience leading workshop/aftersales teams in a busy dealership environment.
• Proven ability to drive customer service excellence and commercial results.
• Ability to lead by example and develop team members.

Responsibilities

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Develop the skills, knowledge and career progression of team members.
• Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

Skills

Team leadership

Customer service

Workshop management

Upselling

Job description

Stellantis &You UK is recruiting for a Workshop Controller based at our Brentford dealership. You will lead the workshop technician team to maximise efficiency and ensure first-time fixes while driving upsell and superb customer service.

You will adopt new digital systems, develop the skills of your team and optimise the customer journey, including Vehicle Health Checks, with a strong focus on compliance and safety across the dealership.