Workshop Controller

Group 1 Automotive; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive retailer in England seeks a Workshop Controller to be a vital part of the Retail Centre. In this role, you will oversee the daily workshop operations, support service managers, and ensure high customer satisfaction. Ideal candidates will possess motor industry experience and strong communication skills. Join us on our growth journey and be part of a community that values diversity and teamwork. This position offers opportunities for personal development and career advancement.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on cars and servicing

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

Paid volunteer day

Company share purchase plan

Training and development opportunities

Qualifications

• Motor Industry experience in a similar role is essential.
• Strong industry knowledge is required.
• Experience in a main dealer environment is beneficial.

Responsibilities

• Responsible for the day to day running of the workshop.
• Ensure the service and repair technicians achieve their targets.
• Assist service managers in providing the best service.

Skills

Full UK Driving Licence

Motor Industry experience

Ability to work independently

Keen eye for detail

Strong communication skills

Ability to work under pressure

Job description

Workshop Controller – Mercedes-Benz Leicester

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Responsible for the day to day running of the workshop
• Ensuring the service and repair technicians achieve their daily targets
• Assisting the service managers in ensuring the department provides the best possible service to the customers
• Achieves agreed profits and retention levels

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Full UK Driving Licence
• Motor Industry experience in a similar role is essential
• Able to work independently and as part of a team
• Ability to work to timescales effectively
• Keen eye for detail, good communication and a passion for delivering great customer service
• Experience in a main dealer environment
• Strong industry knowledge
• Ability to work under pressure

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us — just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.