Workshop & Warranty Controller

Contek Recruitment Solutions Ltd; Mansfield Woodhouse; On-site; GBP 20,000 - 24,000; Full time

Job summary

A reputable recruitment agency is seeking a Workshop and Warranty Administrator for a full-time position in Worksopp. The successful candidate will coordinate service bookings, maintain records, and ensure warranty claims are processed accurately within a leading UK company specializing in waste management vehicles. Ideal candidates will have strong administration and customer service skills, with HGV experience preferred. Benefits include a competitive salary, company pension, and cycle to work scheme.

Benefits

Enhanced pension scheme

Employee assistance programme

Health shield medical cash plan

Training and development

Cycle to work scheme

Employee discounts

Free parking

On-site parking

Qualifications

• Experience in HGV Service Administration, Transport or similar (2 years required).
• Previous transferrable experience preferred.
• Administration skills for workshop and warranty administration.

Responsibilities

• Coordinate service bookings and workshop schedules.
• Maintain accurate records of vehicle bookings and updates.
• Liaise with suppliers to process warranty claims.
• Ensure compliance with company procedures.

Skills

Call Handling

Administration

Customer Service Experience

Microsoft Office

Excel

Ability to communicate effectively

Ability to maintain high output levels

Able to work on own initiative or as part of a team

Flexible approach to working

Results driven & orientated

Able to stay focused under pressure

Overtime when required

Job description

Workshop And Warranty Administrator

We are working on behalf of our prestigious client, who have been in business since the early 1900’s and they are the UK’s market leader in the manufacture of waste management vehicles. Their famous brand name is seen on the front of leading waste management companies cabs everyday across the United Kingdom’s streets.

Our client is looking for an enthusiastic, innovative, and dynamic multi-disciplined Workshop and Warranty Administrator to join their Worksopp-based team.

Hours – 35.5 hours per week, between 08:30 and 16:30 (Mon to Thurs) and 08:30 – 14:30 on Friday.

Salary – up to £24,000 per year DOE.

Company Benefits

• Enhanced pension scheme and DIS benefit.
• Employee assistance programme.
• Health shield medical cash plan.
• Training and development.
• Bike to work scheme.
• Occ health support.
• My benefits platform – offering discounts from high street retailers and more.

Job Purpose

To provide a key role in the efficient running of workshop operations, ensuring warranty claims are processed accurately and efficiently.

Main Duties and Responsibilities

• precioso coordinating service bookings and workshop schedules.
• Maintaining accurate records of vehicle bookings, job progress and any updates.
• Liaising with suppliers and the team to process warranty claims.
• Ensuring compliance with company procedures.

Accountabilities & Commit皇冠了《Commitments Required》

Request assistance when task is outside ability, skill level or training experience.

Customer care – use all reasonable endeavors to provide the best possible service to our customers.

Comply with all company H&S procedures and policies.

Risk assessment and ensure safe working practices are being carried out at all times.

Actively encourage the use of appropriate Personal Protective Equipment (PPE) at all times.

Highlight possible areas of risk and assist/report any potential hazards.

Criteria (E)ssential / (D)esirable

• Call Handling E
• Administration E
• HGV & Waste Industry Experience D
• Customer Service Experience E
• Previous transferrable experience D
• Microsoft Office E
• Excel E
• Able to work on own initiative or as part of a team E
• Ability to communicate with others effectively E
• Ability to maintain high output levels E
• Able to stay focused under pressure E
• Results driven & orientated E
• Flexible approach to working E
• Overtime when required E

Quality & Environmental Responsibilities

Responsible for the management, compliance and upkeep of the quality & environmental procedures, records, and documents relevant to the role.

Equal Opportunities

We are proud to be an equal opportunities employer and a disability nex confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued.แล้ว your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the jobаминекомен.

Job Types

Full‑time, Permanent

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On‑site parking

Experience

HGV Service Administration, Transport or similar: 2 years (required)

Work Authorisation

United Kingdom (required)

Work Location

In person