Workplace Operations Engineer

CENTERPRISE INTERNATIONAL LIMITED; Basingstoke, Caerphilly; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading ICT supplier in the UK is seeking a Workplace Operations Engineer to provide customer-focused technical support. You will be responsible for troubleshooting and resolving technical issues while ensuring high-quality outcomes. The role offers a hybrid working environment, and experience with cloud solutions, virtualisation, and user management is essential.

Benefits

25 days holiday entitlement rising to 28 days

Pension scheme

Private Medical Insurance

Hybrid working arrangement

Electric Vehicle salary sacrifice scheme

Qualifications

• Demonstrable experience in OS Deployment and Enterprise MDM.
• Experience with Public Cloud Solutions such as Azure or AWS.
• Comfortable troubleshooting and resolving hardware/software issues.

Responsibilities

• Deliver 2nd/3rd line technical support to Managed Service customers.
• Troubleshoot hardware and software issues effectively.
• Maintain and update IT documentation.

Skills

End User Device/OS Systems Management

M365 Admin or Active Directory and Domain Mgmt

Public Cloud Solutions: Azure or AWS

Server Technologies: VMware or Hyper-V

Problem Solving

Communication Skills

Education

ITIL v3/4 Certification

Tools

Microsoft Intune

Azure

VMware

Job description

25 days holiday entitlement rising to 28 days after 5 plus years’ service
Holiday Purchase Scheme
Company supported CSR Volunteer Day
2 days for personal wellbeing
Pension – including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria)
Electric Vehicle salary sacrifice scheme (subject to eligibility criteria)
Death in Service – x4 basic salary
Private Medical Insurance available, partially subsidised by Ci
SAGE Employee Benefits scheme
Salary sacrifice charity donation scheme
Ci Christmas Savings Club
Ci Lottery
Out of town offices with free parking
Hybrid working arrangement – Mon & Fri optional WFH days

Business Unit:

Services

Reporting to:

Technical Product Owner - Workplace Services

Location/site:

Caerphilly or Basingstoke with potential to travel to other Ci/customer sites

Vetting requirements:

Yes

Company Overview

Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth.

Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products

Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists.

All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving privately owned business operates.

Role Description

As a Workplace Operations Engineer you will be responsible for delivering customer-focussed technical support to Centerprise’s Managed Service customers. This requires an individual with good communication, problem-solving skills, and crucially – the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working.

The role is based from either our production facility in Caerphilly or our head office in Basingstoke, Hampshire where the Ci Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations.

The successful candidate will be working with and therefore requires management and implementation experience of

• Market leading Backup and recovery solutions
• Microsoft Intune and AutoPilot

In the role, you will carry a range of technical and customer-focussed responsibilities, including:

• Delivering outstanding 2 nd / 3 rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request
• Troubleshoot and resolve hardware and software issues
• Forming part of the support delivery team, reacting to customer requirements for implementation or changes
• Taking ownership of service-impacting issues for a customer’s estate, and resolving the issue effectively whilst keeping the customer updated
• Supporting the Service Desk and colleagues to develop, implement and improve technical support tools, work instructions and processes
• Maintain and update IT documentation
• While this is primarily an operational support role there is some opportunity to get involved in project / implementation work.

Working hours fall within the hours of 0700 to 1800 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Additionally, there is an on-call rota for remote out of hours technical support which you would be a part of.

Experience and Skills

• EssentialYou have demonstrable experience in the following:• End User Device/OS Systems Management, OS Deployment and Enterprise MDM• M365 Admin or Active Directory and Domain Mgmt• Public Cloud Solutions: Azure or AWS solution design, implementation, and migration• Server Technologies: Virtualisation, particularly VMware or Hyper-V, Microsoft Windows Server 2012 / 2016
• Communication SkillsOpen CommunicationDrive for ResultsProblem Solving

Company Profile

• Ensure customer satisfaction is our number one priorityBe true to your work and go the extra mile to deliver on your promiseHave the strength to make a difference and don’t be afraid to constructively challenge the status quoBe innovative and do all that is reasonable to deliver a positive outcomeGiving your time and energy in the best interests of the Company
• Customer-Centric - Ensure customer satisfaction is our number one priority
• Commitment - Be true to your work and go the extra mile to deliver on your promise
• Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
• Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
• Dedication - Giving your time and energy in the best interests of the Company

Education/Qualifications/Specific training

• DesirableYou can demonstrate an awareness of / or have:• Intune or equivalent solutions• ITIL v3/4• Training and/or mentoring junior engineers• Network Technologies: LAN/WLAN/WAN• UC Technologies: IP voice, CollaborationDatabase systems: Microsoft SQLServer