Worcester Auto Service Advisor — Customer-Centric & Up-Sell

Jago Consultants; Worcester; On-site; GBP 18,000 - 28,000; Full time

Job summary

Jago Consultants is seeking a Service Advisor for a car main dealership in the Worcester area. You will interact with customers to explain service needs, costs, and timescales, and you will manage job cards and invoicing while aiming for high CSI results.

The role requires strong customer service skills, enthusiasm for the motor trade, and a full driving licence. You will be confident with up-selling opportunities and maintaining professional customer rapport.

Qualifications

• Previous experience as a Service Advisor in a car garage / main dealership.
• Enthusiastic and passionate about the motor trade.
• Full driving licence.

Responsibilities

• Ensure customers are aware of service and repair work in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work according to manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Upselling

Communication

Active listening

Driving licence

Job description

Jago Consultants is seeking a Service Advisor for a car main dealership in the Worcester area. You will interact with customers to explain service needs, costs, and timescales, and you will manage job cards and invoicing while aiming for high CSI results.

The role requires strong customer service skills, enthusiasm for the motor trade, and a full driving licence. You will be confident with up-selling opportunities and maintaining professional customer rapport.